About Me
Highly motivated, dedicated, and results oriented Senior Technical Support Operations Engineer having experience in a team (Squad) based cloud infrastructure environment providing Unix Technical Escalation Support for compute(Platform as a Service...
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Operating System
Others
Software Testing
Portfolio Projects
Company
Participated in Tools migration from AT&T monitoring systems to IBM initial setup and production
Description
To help IBM save in operational cost, I had an opportunity to part of a team in migrating our monitoring infrastructure from AT&T to IBM space.
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ServiceNow Nagios RedhatCompany
IBM Hosting and Application Services
Description
I am part of a team of unix technical leads supporting unix servers specifically Solaris and RedHat. Our roles include server maintenance and system healthchecks. We also plan and execute changes to maintain our servers which provides services to our customers.
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Solaris RHEL Veritas NetBackupCompany
AT&T Hosting and Application Services
Description
I belonged to a team of Unix Technical Leads supporting AT&T's Managed Hosting and Application Services. Our role consist of point of escalation contact for technical issues and meet with customers and peers to plan and execute changes to our customers environment. These includes systems maintenance for HW and software.
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Nagios Service nowTools
ServiceNow NagiosCompany
Unix System Administrator
Description
Belonged to a team of second level contact for all type of Unix systems related issues. Our role includes 24x7 system monitoring and support including execution of changes to meet SLA agreement and to ensure our customers systems run 24x7.
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BMC remedyTools
BMC Remedy