Collaborate with GSS business partners in the transformation, innovation & optimization of Order to Cash processes for the AEMEA region.

· Collaborate with Customs Compliance business partners in the transformation, innovation & optimization of Global Trade processes for the AEMEA region.

· Analyze the business needs, define detailed requirements, and validate potential solutions/approaches with the business community, following standards and established methodologies

· Document business requirements and validate design/development specifications with technical development teams ensuring consistent, well integrated applications

· Define the functional specifications, working with the development lead who writes the technical specifications

· Test and validate the solution. Perform / manage integration testing and coordinate user acceptance testing

· Provide post-go-live support and handover to the Development, Operations, and Optimization team

· Represent the business requirements and priorities to IS

· Alert IS teams when Service Level Agreements are not being met. Engage with the Development, Operations, and Optimization team to maximize system uptime and performance

· Advise on options, risks, costs versus benefits, and impacts on business processes, and systems.

· Coordinate with IS teams to prioritize and implement changes and strategies

· Work collaboratively with business strategists, process owners and subject matter experts.

· Coordinate with architecture and technical teams to manage application lifecycle

· Engage with external business partners and systems providers to leverage their expertise and resources to maintain and advance systems and technologies.

· Research and evaluate emerging technology, industry and market trends and best practices to drive Order to Cash optimization.

· Conduct product and technology evaluations

· Engage in benchmarking activities and actively participate in industry user groups

Lead role in the service improvement and continous inprovement.

· Resolve permanent fix in the multiple occurence incidents in the production.

· Ensure that the Service Providers deliver IT services (Application Support and Application Maintenance) in accordance with the agreed scope & service level agreement (SLA) for the given portfolio, in accordance with all applicable performance metrics, including CPIs, KPIs, ESR, user satisfaction targets, operating level agreements and underpinning contracts.

· Resolve incidents and issues in an efficient and effective manner, and that the root cause analysis studies are conducted and clear improvement plans are identified

· Ensure that service requests (SRs) are implemented according to the agreed SLA

· Establishes problem resolution procedures and defines consequences of non-compliance

· Analyze and monitor suppliers’ performance against agreed service levels, publishes the results, and initiates remedial actions based on results

· Reviews SLAs, modifies/defines new SLAs and extensions to existing SLAs as & when needed in line with changing business requirements

· Bring in pro-active measures to measure service performance

· Works with Service Delivery teams during issue escalation for coordination, planning and reviews

· Ensure high availability of Applications to the Unilever business by designing and deploying high quality maintenance plans, covering backup, archiving, housekeeping, health checks, job runs, administration, etc.

· Plan for and ensure Proactive Application maintenance to prevent unplanned disruption due to incompatibility of software versions & incomplete/untested release packages

Work with Service Providers to plan for progressively reducing incidents, improving availability of

· Design and documented the SAP configuration and customization to meet the business process design and application requirements.

· Actively involved in the Functional Designs and Configuration Designs and configuration of SAP SD module and confirmed its accuracy of information.

· Unit test the development system configuration

· Complete the configuration rationale documentation

· Enter the configuration into the "gold" or "master" configuration SAP client and prepare it for migration and transport to the next SAP environment as defined in the project's SAP System landscape

· Participate in functional design, additional testing, including assembly test of RICEF work units and system test.

· Complete all appropriate documentation required by the programmers, testers, deployment team, and application management team that will maintain the application

· Closely coordinated with counterpart in identifying the configuration and RICEF.

· Demonstrated, Tested and Trained the Vale Singapore Process to the Application Maintenace Team

· Worked as one man team for Commercial Team (SD)

· Supervise team to ensure the deliverables will be met according to urgency of the issue.

· Initiate the root cause analysis of problem records for the Order Management, Shipping and GATP.

· Provides specialized skills and knowledge of a particular domain (technical, business and/or application) that helps to ensure rapid resolution

· Establishes problem resolution procedures and defines consequences of non-compliance.

· Provides end to end solutions from conducting Root Cause Analysis, Solutioning and Testing before moving the Fix to Production / Go-Live

· Reviews SLAs, modifies/defines new SLAs and extensions to existing SLAs as & when needed in line with changing business requirements

· Bring in pro-active measures to measure service performance

· Works with Service Delivery teams during issue escalation for coordination, planning and reviews

· Ensure high availability of Applications to the P&G business by designing and deploying high quality maintenance plans, covering backup, archiving, housekeeping, health checks, job runs, administration, etc.

· Plan for and ensure Proactive Application maintenance to prevent unplanned disruption due to incompatibility of software versions & incomplete/untested release packages