Single Line Activation - Each brand will have distinct content presented on the Activation Landing Page. Selecting Standard Activation will present the coverage check option, which prompts the user to enter a zip code. The Payment Summary display will be dynamic based on the payment method.

Baseline - This module enables the user to baseline the below information for metric calculation for verify the version historical data. Project Information (Cost, Effort, Schedules, Duration, Change Requests) Project Tasks (Title, planned and actual dates, Duration, Estimated Hours, actual hours and task status) Project Task Resources (Assigned Resource, Allocated Hours) Project Task Resource Hours (Assigned Resource, Allocated hours per day)

Description: The process in Customer Service Process shipment right from bookings being created manually or through e-booking to the completion of booking and the various exception scenarios.

Responsibilities:

• Understanding the Use cases.
• Interacting with L3 Support Team and L2 Support Team.
• Attending Daily status calls with clients.
• Attending Domain related trainings.
• Writing, executing test cases manually and raising/retesting/closing defects. Tested ORT environment.
• Validating XMLs in SOAP UI.
• Sending daily status reports to Test Lead.

Technology : Java, Microsoft .Net Framework, SOAP UI

Auto Book Tool (CA Bridge), Oracle BPM, Citrix Environment.

Sugar User interface consists of various modules designed to help you manage customer -related records. Sugar displays a maximum of 12 modules. Home,Dashboard,Calendar,Activities,Emais,Documents,Contacts,Accounts,C ampaigin,Leads,Opportunities,Reports.

BT Retail is BTs main retailer. Its customer s is end users of telephony services. i.e. Householders, Private individuals and small to medium sized businesses. It is a significant business in its own right and larger than any other communication provider in the UK.

The Firemans Fund Insurance Company is a large property and casualty insurer based in Northern California. Firemans Fund has assets of more than $11.6 billion, with more than $2.9 billion in policyholder surplus. Firemans Fund Insurance Company maintains 61 operating offices in 26 states nationwide and Puerto Rico that serves customers throughout all 50 states.

Mobile Application . Telecom domain

Writing test cases and executing it manually.

Used Jira and ALM for defect tracking.

Writing test cases

Executing manually.

Defect tracking : QC

Sending daily status reports

Description: The Hierarchy of the account creation in the CRM is ,First of all a contact is being created and for that contact an account is created and for an account customer is created and billing entities are attached. Once the contact, account and customer are created then you can create the subscription for the account.

Responsibilities:

• Understanding the application under the test in UAT Environment.
• Executing Test cases (Amdocs Customer Portal, Amdocs Self Service Portal, AMSS, AMC, and ASM) manually and updating the test results in QCv9.0.
• Involved in Release 1.4 and Release2.0.
• OSS /BSS testing.
• Mainly involved in Blacklisted Customer and Blacklisted Credit Cards Modules.
• Logging bugs in QC v9.0
• Running Batch files in UNIX environment.
• Verifying Data in Toad Database.
• Supporting Business Users.
• Updating daily status to Team Lead and Test Manager.

Technology : CRM

Description: Display or Update a Domicile Country Code for a Business Entity.

Business Entities have two Location Codes should be labelled

• Country of Incorporation.
• Country of Domicile.
• Both should have a country but it is possible that one could be a blank.
• The two Location codes should always display and be located on the Business Entity “Basic “page. It does not require a separate Grid or component to maintain.

Responsibilities:

• Understanding the application under the test.
• Writing Test cases based on Use case and Wireframe in QC v10.0
• Executing Test cases manually.
• Involved in R2.0
• Logging bugs in QC10.0
• Updating daily status to Team Lead and Test Manager.

Description: OrderMax is a set of Business Services that enables order captures (and order control in future). Different segments and channels can use OrderMax Business Services to enable order capture in a format that best suits them. Each segment / channel may have a different UI to support the Order capture function. In doing so, they may use the set of services that are common across segments /channels or develop new ones to support unique functionality.

Responsibilities:

• Understanding the application under the test.
• Writing Test cases based on HLD.
• Executing Test cases manually.
• Involved in BRS10.3, BRS11.0, and BRS 11.1 Releases for Integration & System

(DIT, ORT), Sanity, Regression. Tested OSS/BSS.

• Creating Test data, uploading test cases, raising defects in Clear Quest tool.
• Pulling Request and Response longs in UNIX Environment.
• Updating daily status to Team Lead and Test Manager.
• Involved in Test case Reviews.