• Establish a standard documentation process
• Create and maintain user guides and administrator guides
• Stay abreast with the status of the program and review project execution plans, baseline documents, project initiation documents, technical notes, and strategies

Developed user guides, online help content, release notes, and defect documents.

Lead the documentation improvement effort, estimate and schedule product documentation, and develop user guides, online help content, release notes, and defect documents.

Understand specification documents and develop report package user guides.

Maintain user guides, administrator guides, and online help content, and create release notes.

• Effectively interpret the high level design documents and document the online help 
• Create IDWB profile using ID Workbench to transform DITA source files to XHTML and PDF outputs
• Manage data sharing and data reuse between three different data sources (z/OS, DB2, and Informix) using CMVC