It is a bank application. It enables to calculate commitment fees, generate invoices and send an email to respective clients to collect money. Allow Relationship Managers to override Rates and Limits and automatically generate invoices for the same.

• Worked directly with the client to understand the business requirement, developed the application and implemented it at the client site

I have directly interacted with client to gather requirements and responsible for end to end functioning.

Show cancellation is an application that allows cinema owners to raise a request to cancel the upcoming shows. BookMyShow’s admin approves or rejects the request. Once approved, automatic refund of booking amount for all customers is initiated. The application also notifies customers of the cancellation. Application would help curb the fraudulent activities by cinema owners

• End to end developmentof the application,driving the project through initial planning to go-live
• Coordinating with business and customer care unitto gather requirements, converting it into business logic and implementing in a timely manner

Unified system in an application that help customer care agents resolve customer queries in a quick and efficient way

• Coordinated with external vendors to understand and analyze third party application workflow
• Summarized data from various external as well as in-house applications into a single application to improve efficiency
• Reduced First Call Resolution (FCR) timing by 50 percent