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Skills
Portfolio Projects
Description
I have directly interacted with client to gather requirements and responsible for end to end functioning.
Show cancellation is an application that allows cinema owners to raise a request to cancel the upcoming shows. BookMyShow’s admin approves or rejects the request. Once approved, automatic refund of booking amount for all customers is initiated. The application also notifies customers of the cancellation. Application would help curb the fraudulent activities by cinema owners
- End to end developmentof the application,driving the project through initial planning to go-live
- Coordinating with business and customer care unitto gather requirements, converting it into business logic and implementing in a timely manner
Description
Unified system in an application that help customer care agents resolve customer queries in a quick and efficient way
- Coordinated with external vendors to understand and analyze third party application workflow
- Summarized data from various external as well as in-house applications into a single application to improve efficiency
- Reduced First Call Resolution (FCR) timing by 50 percent