About Me

1.  

    I have 2 year experience as System Engineer L1 at OpenView Technologies, Pune, where our client is Tech Mahindra, GigaSpace, Pune with team of Technical Infrastructure Management (TIM) since August 2017 until present, i...pace, Pune with team of Technical Infrastructure Management (TIM) since August 2017 until present, including 3 Months Training at Giga Space and Commerzone location.

    

    My Role is to provide solution to user’s issue/problem.

    We analyze issue faced by user and provide solution depending on the nature of issue.

    Checking of compliance reports every day.

    Manage Domain environment for sites through remote support (Team Viewer, SCCM, MSRA, RDC).

    Manage shared folder and devices through permission.

    Data Backup of all users.

    Avaya installation hard phones and Softphones.

    Local and Network Printer configuration, troubleshooting.

    Internet & LAN configuration, troubleshooting.

    Software troubleshooting update and patch installation.

    Manage Antivirus (McAfee).

    Laptop/Desktop Encryption using McAfee Drive Encryption.

    Issue H/W, S/W and accessories to users.

    Inventory management.

    Hands on experience in Ticketing tool (BMC Remedy).

    Closing of SR within SLA time and sending of daily report to Team Leader and Manager.

   TECHNICAL SKILLS

    

    OS installation: - Win XP, Win Server 2003, 2008, Windows Vista, Windows 7, 8, 10.

    Client`s mail configuration backup & Troubleshooting (MS Outlook, Outlook Express, Office365).

    Assembling, hardware upgradation troubleshooting

    Windows maintenance, dual booting, upgrade & update the windows

    MS Outlook configuration, Outlook backup & restore and troubleshooting

    Disk Management, partitions

    Printer installation and troubleshooting

    Antivirus update & virus protection

    Scanner configuration & troubleshooting

    Troubleshooting of hardware and O/S

    Basic Networking, Map drive, Data sharing

    TCP/IP Configuration, Internet Maintenance

    Remote desktop and Remote assistance

    Wireless Networking, Networking in Domain environment

    User Profiles Backup and Restore

    Sharing folder, sharing device & Printer

    

    

   NETWORKING SUPPORT SKILLS 

    

    Basic Networking, peer to peer, Map drive, Data sharing

    TCP/IP Configuration, Smooth running internet maintenance

    Networking in Domain environment, & troubleshooting

    Hardware Installation, maintenance & trouble shooting

    Cabling, patching, and LAN troubleshooting

    

   Windows Server Skills as below :-

    

    Knowledge about server OS like windows sever 2003/2008/2008 R2/2012 and Client

                 Operating System like Win-XP,Win-Vista,Win-7,Win-8, ADS (active directory

                service),Domain user account, groups and account security policy’s and groups

                monitoring performance, WDS(Windows Deployment Services), RIS (Remote Installation

   Service) Distributed File System(DFS), File sharing resource management(FSRM) etc.

    Knowledge about Web Server, NAT, NAP, VPN.

    Knowledge of DHCP Server, Storage & Data Centre.

    

   AWS-skill’s as below:-

    

    Creating VPC, configuring gateway and subnet in AZ,

    Creating and Launching EC2 Instance

    Attaching Volumes to Instance

    Managing S3 Storage

    IAM and SNS services configuration

    Log and Monitoring with Cloudwatch.

    Creating database server for applications and configuring Route53 etc...

    

    

   CCNA skill’s as below:-

    

    Knowledge of CCNA (Routing and Switching)

    Knowledge of Networking devises like- cables, NIC, Router s, Switches, hubs, repeaters

                etc. and also knowledge of networking protocols like DNS, DHCP.

    

   CERTIFICATION

    

    Completed CCNA (Routing & Switching) Training

    Completed MCSA Server 2012/16 certification training

    • Completed AWS – CSA ( Certified Solution Architect –Associate) certification training