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An ITIL expert delivering solutions based on ITIL framework and working as service delivery manager and project governance team manager (PMO). Certified in ITIL V4 (Foundations , Service Management), Prince 2 Agile (Practitioner), CCNA, MCTS and ...Show More
IT Infrastructure setup for new office
- Planned and successfully executed Paytm Money office IT segregation for >350 users at Bangalore. Overall project cost of IT segregation costing over INR2 crores
New Office setup across South India
- Led team of technical professionals and functional specialists for execution of projects worth INR >25INR crores as part of expansion plans of Paytm operations across South India.
SkillsService now BMC remedy
Introduction of AI for Service Desk
- Introduced AI for addressing user queries at first level which resulted in over 20% reduction of calls to helpdesk
Patch Management Software Implementation
- Implementation of patch management and monitoring system (SCCM and SCOM 2012) for Servers, End user Clients and Handhelds (12,000 Endpoints).