Prasanna P.

Prasanna P.

MBA graduate holding 14+ years of experience in IT Infrastructure Support functions.

, India

Experience: 14 Years

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Prasanna P.

Prasanna

MBA graduate holding 14+ years of experience in IT Infrastructure Support functions.

26400 USD / Year

  • Immediate: Available

14 Years

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About Me

An ITIL expert delivering solutions based on ITIL framework and working as service delivery manager and project governance team manager (PMO). Certified in ITIL V4 (Foundations , Service Management), Prince 2 Agile (Practitioner), CCNA, MCTS and ...

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Skills

Positions

Project Manager

Analysts

Portfolio Projects

Description

  • Planned and successfully executed Paytm Money office IT segregation for >350 users at Bangalore. Overall project cost of IT segregation costing over INR2 crores

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Description

  • Led team of technical professionals and functional specialists for execution of projects worth INR >25INR crores as part of expansion plans of Paytm operations across South India.

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Description

  • Introduced AI for addressing user queries at first level which resulted in over 20% reduction of calls to helpdesk

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Description

  • Implementation of patch management and monitoring system (SCCM and SCOM 2012) for Servers, End user Clients and Handhelds (12,000 Endpoints).

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26400 USD / Year (Expecting)

  • Immediate: Available

31.17 USD / Hour

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Verifications

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Preferred Language

  • English - Fluent

  • Hindi - Fluent

Available Timezones

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