+1 (415) 644 5123
+44 1253 335595
+91 9875 492266
Prasanna
MBA graduate holding 14+ years of experience in IT Infrastructure Support functions.
26400 USD / Year
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Immediate: Available
14 Years
About Me
An ITIL expert delivering solutions based on ITIL framework and working as service delivery manager and project governance team manager (PMO). Certified in ITIL V4 (Foundations , Service Management), Prince 2 Agile (Practitioner), CCNA, MCTS and ...
Show MoreSkills
Mobile Apps
Development Tools
Web Development
Others
Operating System
Portfolio Projects
Company
New Office setup across South India
Description
- Led team of technical professionals and functional specialists for execution of projects worth INR >25INR crores as part of expansion plans of Paytm operations across South India.
Skills
Service now BMC remedyCompany
Introduction of AI for Service Desk
Description
- Introduced AI for addressing user queries at first level which resulted in over 20% reduction of calls to helpdesk
Tools
PROJECT managementCompany
Patch Management Software Implementation
Description
- Implementation of patch management and monitoring system (SCCM and SCOM 2012) for Servers, End user Clients and Handhelds (12,000 Endpoints).
Tools
PROJECT managementVerifications
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Profile Verified
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Phone Verified
Preferred Language
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English - Fluent
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Hindi - Fluent
Available Timezones
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Pacific Daylight [UTC -7]
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Central Daylight [UTC -5]
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Mountain Daylight [UTC -6]
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Eastern Daylight [UTC -4]
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Australian EDT [UTC +11]
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Australian CDT [UTC +10:30]
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Eastern European [UTC +2]
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Eastern EST [UTC +3]
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Greenwich Mean [UTC ±0]
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Further EET [UTC +3]
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New Delhi [UTC +5]
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