• Planned and successfully executed Paytm Money office IT segregation for >350 users at Bangalore. Overall project cost of IT segregation costing over INR2 crores

• Led team of technical professionals and functional specialists for execution of projects worth INR >25INR crores as part of expansion plans of Paytm operations across South India.

• Introduced AI for addressing user queries at first level which resulted in over 20% reduction of calls to helpdesk

• Implementation of patch management and monitoring system (SCCM and SCOM 2012) for Servers, End user Clients and Handhelds (12,000 Endpoints).

Planned and successfully executed Paytm Money office IT segregation for >350 users at Bangalore. Overall project cost of IT segregation costing over INR2 crores

Led team of technical professionals and functional specialists for execution of projects worth INR >25INR crores as part of expansion plans of Paytm operations across South India.

Sunset multiple applications (user by IT) which were paid and moved to freeware which resulted in savings of over INR 2crore annually

Introduced AI for addressing user queries at first level which resulted in over 20% reduction of calls to helpdesk

Successfully achieved 100% compliance on ISO audit for IT operations management controls with 0 NC or observation

Achieved savings in excess of 300,000 USD by resource cross training and outsourcing of shared resources to TPV

Implementation of patch management and monitoring system (SCCM and SCOM 2012) for Servers, End user Clients and Handhelds (12,000 Endpoints).

Driving virtualization projects which included decommissioning of legacy servers and moving them to cloud (VMware)

Credited with driving down costs at previous assignments by exploring and implementing open source applications as a replacement to paid end user PC s