About Me
An ITIL expert delivering solutions based on ITIL framework and working as service delivery manager and project governance team manager (PMO). Certified in ITIL V4 (Foundations , Service Management), Prince 2 Agile (Practitioner), CCNA, MCTS and ...
Show MoreSkills
Mobile Apps
Development Tools
Web Development
Others
Operating System
Portfolio Projects
Company
New Office setup across South India
Description
- Led team of technical professionals and functional specialists for execution of projects worth INR >25INR crores as part of expansion plans of Paytm operations across South India.
Skills
Service now BMC remedyCompany
Introduction of AI for Service Desk
Description
- Introduced AI for addressing user queries at first level which resulted in over 20% reduction of calls to helpdesk
Tools
PROJECT managementCompany
Patch Management Software Implementation
Description
- Implementation of patch management and monitoring system (SCCM and SCOM 2012) for Servers, End user Clients and Handhelds (12,000 Endpoints).
Tools
PROJECT management