Musthafa A.

AWS Solutions Architect & Knowledge and Release Operations Manager

Chennai , India

Experience: 6 Years

Musthafa

Chennai , India

AWS Solutions Architect & Knowledge and Release Operations Manager

28800 USD / Year

Immediate: Available

6 Years

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About Me

Adaptive to Cloud Strategies based on AWS, Services such as EC2, Auto Scale, Load Balancing, S3, Redshift, IAM, VPC, Route53

HTML Coder - Created & Maintained (Around 2400+) all our Knowledge Base Articles in HTML

Centralized O...

Centralized Operations Manager for Knowledge and Release Management for five countries (Budapest, Argentina, US, Shanghai & India)

Great experience on Opertaions, Transition & Knowledge Training

Good at coordinating with Automation Team & various resolver groups to acheive our SLAs & tagets.

Coordianate with New Projects & Application groups, and ensure Technical support is well prepared to support the project's Go-Live such Access to tools, Knowledge Documents, SOPs, Hypercare Support, User Training session & Support Site.

Skills

Positions

Full-Stack Developers

Portfolio Projects

Knowledge and Release Manager. Automation support analyst-Uipath

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Offshore operations manager for Knowledge and release management. Maintain and review all the knowledge base articles for technical support. Analyse the failure cause for automation projects.

Description

Create, Update and retire knowledge base articles for a technical desk that located across 5 regions

Acts as a single POC for Knowledge and Release Management.

Coordinate and troubleshoot automation failures -Uipath

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Lead IT Escalations Team, ITE analyst. Acted as a single POE for IT groups.

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I led ITE team that had 15 members to provide best support to all our clients includes VP, SVP. Initiate P2P bridge with resolvers and higher Managemnt to expedite fix. Maintain scorecard & appraisals

Description

IT Escalations Team Lead

IT Escalations Analyst

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Level 1 technical support for IT equipments and its network

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Worked as a level tech support for this retail project. Understand the network configuration and provide best support at L1 administration. IAM, pharmacy backup and monitoring alerts for backend jobs.

Description

I was a Level 1 support for this retail project. Understand the architecture of servers and troubleshoot the issues being reportd with their applications and networks and its devices such as register handheld scanner. We used run a manual backup for PDX systems and maintained their IAM. Also we had monitoring tools to verify their successful backup and IVR functionalities

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