Looking through different data and codes available on internet and trying to understand and analyse data and prepare and create model algorithm for the data made available for getting insight.

Trained in PYTHON,R, Machine learning

This project was for a Education department, the purpose of this project was to provide integrated e-learning

Facility for all the government schools including supply, design, customization, Installation of required equipment’s,

Implementation of software, hosting and maintenance of IT system solution. Have been involved in RFP go throughProviding required documents to the client in initial phase, project plan, scheduling and managing the project.

Providing technical solutions and suggestions for project success. Providing status and keeping track of project health.

Supporting in technical part as and when was needed, Interacting with the clients for the project to move on to achieve its

Target, visiting schools for teacher’s view of the third party product selection.

• Provided L2 support for Metro customers located in 20 countries.
• Collaborated with third party partners, clients and various teams spread over different countries with

Status updates and forecast.

• SLA breach management reporting if any and steps took to improve it.
• E3 (Excellent Efficient Enterprise) tool update on projects health.BMC ITSM Tool, MS Excel,In house project health tool
• Responsible to handle MDLS Consulting team which was involved in defect fixing, trouble shooting and
• Changes forwarded by the incident management team or aroused by the client directly.
• Managed Metro customer’s requests as single point of contact for incident routing and allocation.
• Handle customer queries and issues through bi-weekly and Monthly status reporting.
• Efficiently managed SLA and steps taken to improve turnaround time.
• Highlighting risks and arranged meetings to mitigate the impacts.
• Continually identifying ways to reduce costs of delivering the services.
• Managed Itility project - a separate project which was providing infrastructure and networking

Services to their clients at Netherlands.

Environment -BMC ITSM Tool, MS Excel,In house project health tool

• Incidents/ticket Change and Release Management for 8 Country’s
• Used ITSM tool to track team activities and incidents.
• Defining escalation / response / resolution time for reported problems on the basis of criticality, resolving support and operational issues
• Co-ordinating with the 9 offshore teams depending on different SAP module for daily reporting on transport release.
• Patch Builds, Delivery Management and change management processes
• Conducting CAB (Change Approval Board) meeting and communicating to the top C & R management and all required stakeholders.
• Managing the planned CR’s, that will be released on weekly, quarterly or emergency basis.
• Implementing and modifying the current process to make it more effective in managing the releases.
• Leverage IT service and support best practices and process frameworks such as ITIL to drive continual process improvements.
• Implementing and modifying the current process to make it more effective in managing the releases.
• Implementing new processes for continuous improvement.

• Understanding of the requirement, system design charts and documents provided.
• Identifying the risk and preparing BRC
• Re-engineering of the existing application ,providing analysis and solution design documents
• Solution was approved for the change client was looking for in the existing system.
• Created TA223 document and other required ADM documents
• Allocating task to the team and co-ordination with onsite counterpart for any issues raised.
• Estimation provided for Design and Build phase

• Peer review of every deliverable before delivery.
• Project schedule status tracking and if required took action accordingly.
• Managed a team of 21 members including onshore team.
• Managing risk if any with keeping stakeholder’s updated.
• Preparing test data, test scripts, test plan, reporting defect and working on the fixes.
• Completed Assembly Testing Provided support for Integration Testing of the Application.