• Technical Lead & Solution architect for all apps across HR Services development, support and enhancements.
• Lead the development team from vendors and responsible for technical delivery
• Implemented Service console, live agent, community, email-case, omni-channel
• Explained system integration topology and related transactions.
• Single point of contact for any technical queries. Played an SME role from IT.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields
• Implemented Salesforce Macros which is a productivity saver for agents
• Worked on clicktools survey platform to send surveys on closed Cases from Salesforce
• Integrate Salesforce with PeS to store employee information using SOAP web services
• Integrated Salesforce with internal HR portal using OAuth and REST
• Experience in App Exchange tools like Glance, DragNDrop, CloudLock, Conga Composer

• Offshore CRM Consultant, responsible for SFDC related delivery.
• Developed Force.com application as a pilot for new geography which includes end-end implementation
• Actively involved with Business analysts, other developers, involved in enhancement of business modules using Standard and Custom Objects, formula logic, APEX classes, Triggers, Test Methods and writing SOQL queries
• Developing and testing the new functionalities in sandbox environment and migrating it to production
• Designed and develop in-house tool to track enhancements, releases and deployments
• Worked as a lead in break-fid and break-restore
• Representing CRM team in business meetings, all hands meeting, defect/enhancement review, etc
• Utilized sharing rules, groups and roles to open up data restricted via OWD settings
• Work with Program Business Analyst to translate business needs into functional system requirements
• Improving the report performance which increased user productivity
• Conducted KT sessions for new joiners

The implementations aims at providing Sales, Service and Marketing Effectiveness to the clients. The CRMOD implementation automates the clients’ business process. The out of the box features of CRMOD are utilized to meet business requirements.

• Gathering requirements from Client side marketing team.
• Providing Solution approach to suit the integration needs / configuration
• Documentation of BRD, Functional and Technical Design, Field Setup and Role templates.
• Individually designed and developed CRMOD and On Demand Marketing system.
• Organizing weekly status meeting, clarification calls with Client and web portal team.
• Demonstrating the system to client by conducting several CRPs.
• Educating the client to use the system and assisting them to write UAT scripts.
• Educating web portal development team to use CRMOD WSDLs and explaining the different methods available in CRMOD for integration.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Handled the complex integration scenarios effectively.

I have worked on many Small and Mdeium business Salesforce implementation ranging user base from 1 to 5000. I have done the end-end implementaion from requirement gathering till deployent and warranty support. I have worked on Lightning too and developed lightning components.

• Design, Lead & Solution architect for the BHGE project
• Lead the development team which is inhouse
• Single point of contact for any technical queries. Played an SME role from IT group.
• Design and develop Force.com applications that are fully custom and meeting the company user experience standards
• Design and develop custom approval process for complex business processes which doesn’t fit native Salesforce approval process
• Learn and initiate the use of SFDX environments for self and team members
• Representing from IT team in workshops sessions to understand the business needs and proposing new features from Salesforce
• Act as a liaison between the product owners and development team