About Me

Experienced Information Technology Infrastructure Services Project Manager and Service Desk Team Lead with demonstrated
history of working in IT & Services Industry. Skilled in Project Management, CoE, Service Delivery, KPI Implementation, Se...IT & Services Industry. Skilled in Project Management, CoE, Service Delivery, KPI Implementation, Service Level
Agreements, ITSM, CSATs, Service Improvement, Change Management, Risk Management & BMC Remedy Ticketing System.
Strong Information technology Professional with more than 8 & half years of experience and graduated in Bachelor of Science. I hold several professional certifcates like Prince2,ITIL Intermediate and MCSA.