• Installation and configuration of FileNet 5.2 components on virtual machines, Dev, QA and Production environments.
• Performing NLS Archival tasks.
• Integrated Document Management and Remote Admin Console client installs and configurations.
• Configurations of CFS-IS Mappings and document federation import services.
• Installations and configurations of Image Services, Datacap, CM8 and IBM Case Manager.
• Responsible to create, export and import, Deploy and testing the solutions.
• Working on Incidents and respond to clients within SLA targets.
• Working with IBM Tech Teams to identify the root cause of unknown issues.
• Weekly review meetings and updates with internal and external clients.
• Deploying custom applications.
• Monitor FileNet P8 server’s space / File systems, disk utilizations, response times, DB Deadlocks, throughput from Tivoli Monitoring tool.
• Apply latest patches / fix packs on P8 and IS.
• Performing Daily checks on the P8 Environment which includes Content Engine server, Process Engine server and Application Engine server and Image Services.

• Installation and configuration of FileNet 5.1 components on virtual machines, Dev, QA and Production environments.
• · Integrated Document Management and Remote Admin Console client installs and configurations
• · Stop-Start FileNet P8 and IS services on TEST and Production Environments.
• · Process Engine related configuration (Queues, Event logs, PTM, Roaster).
• · Create Object Store, Isolated region, Connection Points, File Storage Area, Search Templates, Entry templates.
• Property template, Choice list, document class, folder class creation

• Installation and configuration of FileNet 5.2 components on virtual machines, Dev, QA and Production environments.
• • Integrated Document Management and Remote Admin Console client installs and configurations.
• • Installations and configurations of Image Services, Datacap.
• • Proactively, deploying eForms and other complete solution using IBM Case Manager
• • DB2 HADR setup.
• • Disaster Recovery of complete FileNet Environment using DB2 HADR.
• • Working on Incidents and respond to clients within SLA targets.
• • Working with IBM Tech Teams to identify the root cause of unknown issues.
• • Weekly review meetings and updates with internal and external clients.
• • Deploying custom applications.
• • Monitor FileNet P8 server’s space / File systems, disk utilizations, response times, DB Deadlocks, throughput from Tivoli Monitoring tool.
• • Providing end to end application maintenance operations
• • Resolve IT issues that are impacting business operations.
• • Ensure Project and IT service escalations are resolved in a timely manner by engaging appropriate members, leading troubleshooting activity and liaising closely with the business to provide updates and/or co-ordinate resources.
• • Work with suppliers who provide support services to ensure their service levels are maintained and to facilitate resolution of more complex issues.
• • Escalate risks and issues to IT management where necessary.
• • MIM (Major Incident Management) – Participate in regional escalation coverage rota, covering weekends and peak trade periods throughout the year.
• • Carry out regular reviews of service levels and IT issues across the region and formulate resolution plans.
• • Provide 24/7 operational support within Windows Server, VMware and hardware technologies.
• • L2/L3 level Incident and problem management.
• • Microsoft Azure Administration.
• • Managing support and maintenance of FileNet application environment
• • Coordinating with vendor and functional business leaders, vendor management.
• • Performing test support operations and resolved of environment issues
• • Reviewing service requests and imparting estimates and timely updates
• • Apply latest patches / fix packs on P8 and IS.
• • Performing Daily checks on the P8 Environment which includes Content Engine server, Process Engine server and Application Engine server and Image Services.
• • Server capacity planning, Server lifecycle (Virtual and Physical), Server provisioning
• • BPM Workflow designing
• • Preparing test cases for UAT
• • Work with business teams (Operations, Digital Advisors, Retail Management, Sales, Finance, Marketing) as their advisor on and owner of IT and service issues
• • Infrastructure health check and monitoring
• • Windows\VMware patching and firmware\drivers upgrade
• • Operating System Management experience with Microsoft Windows Server 2012 or later.
• • Skilled in Cloud Solutions (Azure, O365, Alibaba), Analytics & BI, Data Management Solutions, Process Automation, Data Center, VMware Infra, Antivirus, Backup and team management
• • Database expertise on MySQL, Oracle, Microsoft SQL, DB2 etc.
• • Analyze service data and provide regular (weekly) reporting on service levels to the business and IT management.
• • Vendor management on various software and hardware product required for running the services to all departments.
• • Providing training on the applications to users on go live.
• • BOX Administration and integrations.
• • IBM MaaS360 (Mobile Device Management) Administration involves Enrolling and total control on devices.
• • Maintain device inventory
• • Group division for devices according to users.
• • Enrolment of devices (IPAD, Tablets, MAC & Windows) to MDM
• • SAML integration of users
• • Creation of local accounts manually
• • Creation of policy and compliance rules
• • Location mapping to track
• • Privacy management
• • APPs from APP Stores deployment, upgrade
• • Enterprise app deployment and instant install automation
• • Generation reports on Hardware inventory of devices, Network information, Apps inventory, PC inventory, PC Security.
• • Backup and recovery
• • Setup services of various usage of products.
• Portal Administration
• Azure integration with MDM

• Installation and configuration of FileNet 5.2 components on Production Support Machine.

• Complete environment setup FileNet P8 on UAT, DEV and Production Environments.

• Create Object Store, Isolated region, Connection Points, File Storage Area, Search Templates, Entry templates.

• Backup and restore procedures

• DB2 HADR setup.

• Disaster Recovery of complete FileNet Environment using DB2 HADR.

• Property template, Choice list, document class, folder class creation.

• Creating repositories for various departments.

• Continues monitoring of servers on all basis.

• Resolve IT issues that are impacting business operations.

• Ensure Project and IT service escalations are resolved in a timely manner by engaging appropriate members, leading troubleshooting activity and liaising closely with the business to provide updates and/or co-ordinate resources.

• Monitor FileNet P8 server’s space / File systems, disk utilizations, response times, DB Deadlocks, throughput from Tivoli Monitoring tool.

• Apply latest patches / fix packs on P8 and IS.

• Performing Daily checks on the P8 Environment which includes Content Engine server, Process Engine server and Application Engine server