Installation and configuration of FileNet 5.2 components on Production Support Machine. Complete environment setup FileNet P8 on UAT, DEV and Production Environments. Create Object Store, Isolated region, Connection Points, File Storage Area, Search Templates, Entry templates. Backup and restore procedures DB2 HADR setup. Disaster Recovery of complete FileNet Environment using DB2 HADR. Property template, Choice list, document class, folder class creation. Creating repositories for various departments. Continues monitoring of servers on all basis. Resolve IT issues that are impacting business operations. Ensure Project and IT service escalations are resolved in a timely manner by engaging appropriate members, leading troubleshooting activity and liaising closely with the business to provide updates and/or co-ordinate resources. Monitor FileNet P8 servers space / File systems, disk utilizations, response times, DB Deadlocks, throughput from Tivoli Monitoring tool. Apply latest patches / fix packs on P8 and IS. Performing Daily checks on the P8 Environment which includes Content Engine server, Process Engine server and Application Engine server

• Installation and configuration of FileNet 5.2 components on virtual machines, Dev, QA and Production environments.
• Performing NLS Archival tasks.
• Integrated Document Management and Remote Admin Console client installs and configurations.
• Configurations of CFS-IS Mappings and document federation import services.
• Installations and configurations of Image Services, Datacap, CM8 and IBM Case Manager.
• Responsible to create, export and import, Deploy and testing the solutions.
• Working on Incidents and respond to clients within SLA targets.
• Working with IBM Tech Teams to identify the root cause of unknown issues.
• Weekly review meetings and updates with internal and external clients.
• Deploying custom applications.
• Monitor FileNet P8 server’s space / File systems, disk utilizations, response times, DB Deadlocks, throughput from Tivoli Monitoring tool.
• Apply latest patches / fix packs on P8 and IS.
• Performing Daily checks on the P8 Environment which includes Content Engine server, Process Engine server and Application Engine server and Image Services.

• Installation and configuration of FileNet 5.1 components on virtual machines, Dev, QA and Production environments.
• · Integrated Document Management and Remote Admin Console client installs and configurations
• · Stop-Start FileNet P8 and IS services on TEST and Production Environments.
• · Process Engine related configuration (Queues, Event logs, PTM, Roaster).
• · Create Object Store, Isolated region, Connection Points, File Storage Area, Search Templates, Entry templates.
• Property template, Choice list, document class, folder class creation

• Installation and configuration of FileNet 5.2 components on virtual machines, Dev, QA and Production environments.
• • Integrated Document Management and Remote Admin Console client installs and configurations.
• • Installations and configurations of Image Services, Datacap.
• • Proactively, deploying eForms and other complete solution using IBM Case Manager
• • DB2 HADR setup.
• • Disaster Recovery of complete FileNet Environment using DB2 HADR.
• • Working on Incidents and respond to clients within SLA targets.
• • Working with IBM Tech Teams to identify the root cause of unknown issues.
• • Weekly review meetings and updates with internal and external clients.
• • Deploying custom applications.
• • Monitor FileNet P8 server’s space / File systems, disk utilizations, response times, DB Deadlocks, throughput from Tivoli Monitoring tool.
• • Providing end to end application maintenance operations
• • Resolve IT issues that are impacting business operations.
• • Ensure Project and IT service escalations are resolved in a timely manner by engaging appropriate members, leading troubleshooting activity and liaising closely with the business to provide updates and/or co-ordinate resources.
• • Work with suppliers who provide support services to ensure their service levels are maintained and to facilitate resolution of more complex issues.
• • Escalate risks and issues to IT management where necessary.
• • MIM (Major Incident Management) – Participate in regional escalation coverage rota, covering weekends and peak trade periods throughout the year.
• • Carry out regular reviews of service levels and IT issues across the region and formulate resolution plans.
• • Provide 24/7 operational support within Windows Server, VMware and hardware technologies.
• • L2/L3 level Incident and problem management.
• • Microsoft Azure Administration.
• • Managing support and maintenance of FileNet application environment
• • Coordinating with vendor and functional business leaders, vendor management.
• • Performing test support operations and resolved of environment issues
• • Reviewing service requests and imparting estimates and timely updates
• • Apply latest patches / fix packs on P8 and IS.
• • Performing Daily checks on the P8 Environment which includes Content Engine server, Process Engine server and Application Engine server and Image Services.
• • Server capacity planning, Server lifecycle (Virtual and Physical), Server provisioning
• • BPM Workflow designing
• • Preparing test cases for UAT
• • Work with business teams (Operations, Digital Advisors, Retail Management, Sales, Finance, Marketing) as their advisor on and owner of IT and service issues
• • Infrastructure health check and monitoring
• • Windows\VMware patching and firmware\drivers upgrade
• • Operating System Management experience with Microsoft Windows Server 2012 or later.
• • Skilled in Cloud Solutions (Azure, O365, Alibaba), Analytics & BI, Data Management Solutions, Process Automation, Data Center, VMware Infra, Antivirus, Backup and team management
• • Database expertise on MySQL, Oracle, Microsoft SQL, DB2 etc.
• • Analyze service data and provide regular (weekly) reporting on service levels to the business and IT management.
• • Vendor management on various software and hardware product required for running the services to all departments.
• • Providing training on the applications to users on go live.
• • BOX Administration and integrations.
• • IBM MaaS360 (Mobile Device Management) Administration involves Enrolling and total control on devices.
• • Maintain device inventory
• • Group division for devices according to users.
• • Enrolment of devices (IPAD, Tablets, MAC & Windows) to MDM
• • SAML integration of users
• • Creation of local accounts manually
• • Creation of policy and compliance rules
• • Location mapping to track
• • Privacy management
• • APPs from APP Stores deployment, upgrade
• • Enterprise app deployment and instant install automation
• • Generation reports on Hardware inventory of devices, Network information, Apps inventory, PC inventory, PC Security.
• • Backup and recovery
• • Setup services of various usage of products.
• Portal Administration
• Azure integration with MDM

• Installation and configuration of FileNet 5.2 components on Production Support Machine.

• Complete environment setup FileNet P8 on UAT, DEV and Production Environments.

• Create Object Store, Isolated region, Connection Points, File Storage Area, Search Templates, Entry templates.

• Backup and restore procedures

• DB2 HADR setup.

• Disaster Recovery of complete FileNet Environment using DB2 HADR.

• Property template, Choice list, document class, folder class creation.

• Creating repositories for various departments.

• Continues monitoring of servers on all basis.

• Resolve IT issues that are impacting business operations.

• Ensure Project and IT service escalations are resolved in a timely manner by engaging appropriate members, leading troubleshooting activity and liaising closely with the business to provide updates and/or co-ordinate resources.

• Monitor FileNet P8 server’s space / File systems, disk utilizations, response times, DB Deadlocks, throughput from Tivoli Monitoring tool.

• Apply latest patches / fix packs on P8 and IS.

• Performing Daily checks on the P8 Environment which includes Content Engine server, Process Engine server and Application Engine server