Kunchala C.

Kunchala C.

To enhance my educational and professional skills in a stable and dynamic workplace.

Hyderabad , India

Experience: 2 Years


Hyderabad , India

To enhance my educational and professional skills in a stable and dynamic workplace.

8571.43 USD / Year

  • Immediate: Available

2 Years

Now you can Instantly Chat with Kunchala!

About Me

I have 2 years of experience in below domain

1) Servicenow Administration

2) ITIL v3 foundation 


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Portfolio Projects

European Project


European Project


 Providing Services for client employees using Service now tool which includes gathering of information, access rights to application, adding user to the domain.

 Created groups, roles and security groups to access certain functionalities and customized home page.

 Troubleshooting End user issues by impersonating the users and verifying whether it’s a client local issue or issue with ServiceNow.

 Consistent positive feedback from client on maintaining ITSM Ops Queue and handling of different issues.

 Good knowledge on troubleshooting performance issues by going through logs and errors.

 Interaction with functional/process owners over phone to understand the business processes and new requirements.

 Creation of new service catalog items, order guides, record producers and modifying the existing ones as per the new requirement.

 Designing new Workflows and modifying the existing workflows according to new requirements.

 Creating custom Tables, Fields and configuring Access Controls over them

 Creating Tickets in Service Now (Version Istanbul, Jakarta & London) ticketing System and following upon tickets to provide resolution for end users.

 Created Reports and scheduler process to send report to management about incidents, problems and application diagnosis report based control and alert messages using Email Notification

 Handling Email tickets from the user regarding IT Issue and miscellaneous other services.

 Preparing KPI/SLA reports using available tools and later sharing with them team internally.

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  • Profile Verified

  • Phone Verified

Preferred Language

  • English - Fluent

  • Hindi - Conversational

Available Timezones

  • Eastern Daylight [UTC -4]

  • Central Daylight [UTC -5]

  • Mountain Daylight [UTC -6]

  • Pacific Daylight [UTC -7]

  • Eastern European [UTC +2]

  • Eastern EST [UTC +3]

  • Greenwich Mean [UTC ±0]

  • Further EET [UTC +3]

  • Australian EDT [UTC +11]

  • Australian CDT [UTC +10:30]

  • Dubai [UTC +4]

  • New Delhi [UTC +5]

  • China (West) [UTC +6]

  • Singapore [UTC +7]

  • Hong Kong (East China) [UTC +8]