 Providing support to end users for Server related issues.
 Black Box Recommendation (Server Hardware Recommendation)
 Site Readiness, Site & Subnets creation.
 Black Box Build up (Core Server, On Hyper-V VM Server, Industrial device).
 Groups Migration by ADMT Tools (Cross forest migration).
 DC, DNS, DHCP, Group Policy Creation & Troubleshooting.
 Through PowerShell Scripting to bring Inventory of AD Objects.
 User & Computer Migration through Power shell scripting & VB scripts
(Cross forest migration).
 After Migration provide the end users support on the basis of remedy ticket. Educate to Team & lead in shift.
 Working on Change request according to client request (AD Object Creations, Changes in AD, Coordinate with SCCM, Messaging team).
 Create and manage group policies in test and production environment.

 Providing support to end users for technical issues, application and OS related issues.
 Remote support for field users and arranging onsite support if required.
 Installation and configuration of Laptop and Desktop.
 Windows phone email configuration, IPhone Mail Configuration Airwath MDM Agent.
 Working on Remedy 7.6 for updating and closing tickets.
 Providing level 1 support for network and server related issues.
 Asset Management of site assets.
 Vendor management.
 Tape change activity on daily basis for server data backup.
 Data backup and restoration for encrypted hard drive.
 Educate user to follow process to log the tickets.
 Helping other team engineers for any technical or process related issue.
 Working on Remedy Software V 7.5 for ticket logging.

 Gained expertise in maintaining PCs, Printers & other Computer peripherals of our clients.
 Acquired superior technical and managerial expertise to install service and manage computer hardware including printers, UPS, Internet, networking.
 Handling day-to-day IT Operations, installation & upgrade of all customized software for their Desktop & Servers.
 Maintenance & upgrade of all IT infrastructure desktop applications, PC peripherals & LAN.
 Responsible for new installation of PC, Printer, Software installation & support to internal users. Configuring, managing & securing resources (Users, Printers and Folders).
 Responsible for Post-implementation, modification and network maintenance support to the client.
 Spearheading efforts for Identification and troubleshooting of network errors/ bugs regularly.
 Asset Management of all Desktop, Laptop and other IT peripherals of the site.
 Data recovery and storage management.