Accomplishments:

• Vendor Management, Project and Products Management, and Process Consulting
• Define compliance with company policies and procedures. Supports company mission, values, and standards of ethics and integrity
• Drive prioritization and decision making based on the enterprise’s strategic objectives, corporate values, and program guiding principles.
• Analyze and facilitate timely decision making to avoid negative impact to the transformation timeline
• Oversee and drive planning, execution, implementation, and continuous improvement across complex functional domains
• Monitor organizational compliance with change management and IT operations
• Monitor QA/testing performance for compliance with contractual Service Level Agreements (SLAs)
• Crafted and reviewed standard operating procedures, workflow diagrams, associated compliance and end user training documentation to align with corporate policies
• Perform security analyses (application, database and operating system security assessments of hosting infrastructure) and develop recommendations, standards and security audits questionnaires
• Participate in business continuity and disaster recovery planning, documentation and testing
• Analyze users interaction with consumer and business products to drive optimization and improvement of product development and business strategies
• Presents data insights and recommendations to key stakeholders
• Participates in the CI/CD of data science and analytics
• Deep understanding of statistical modeling, quantitative analysis, data mining, data analytics, machine learning, and visualization to manipulate data representation
• Knowledge of a variety of machine learning techniques and their real-world advantages/drawbacks
• Anticipate and identify risks and drive the development and monitor the implementation of comprehensive mitigation strategies
• Experience with working on a geographically distributed team managing onshore/offshore resources with shifting priorities
• Collaborate and coordinate testing activities across business functions and competencies to eliminate organizational silos
• Serve as a point of escalation between business, technical and testing teams and assist in removing any barriers or obstacles to high-quality and timely delivery

Accomplishments:

• Crafted Test Strategy, Test Plans and Test cases based on business andsystem requirements
• Created automated test scripts in functional testing tool HP-QTP
• Managed Requirements, Test Cases and Defects in Test Management tool HP–ALM
• Performed Infrastructure validations for server upgrade project
• Performed functional and regression testing for web portal “www.portlandgeneral.com” manually and using HP-QTP and Selenium
• Deeper understanding of Test-Driven, Database-Driven, Hybrid and BDD methodologies
• Created queries to extract test data. Working knowledge of Oracle databases and PL/SQL
• Created auto generated daily Defect Report from HP-ALM
• Performed production support for Customer Care and Billing (Oracle CC&B) integrated with applications viz. IBM Maximo, PeopleSoft HR, PeopleSoft Financials and IBM eRecord
• Design end-to-end solution for Maximo EAM i.e. Asset management, Financial and Inventory management and Task management.
• Performed Maximo EAM integration with eCommerce platform
• Worked on various modules of Remedy ver 8 & 9 e.g. Service Request management, Incident and Problem management, Release Management, Asset Management, Change Management, Configuration Management, Knowledge Management and Reporting.
• Recorded incidents and issues in Remedy version 9
• Created and manages releases via bundling tickets logged in Remedy
• Manage and communicated the tickets for improvement of the system to reduce the cost of maintaining the organization IT landscape.

Accomplishments:

• Organized meetings between Project stakeholders, Business owners and project teams to gather requirements
• Generated business and technical requirements for Client/Server and Web based applications
• Crafted Business Requirements Document and User stories
• Created TDD (Technical Design Document), Define Technical architecture of the system. Setup infrastructure using Maven, IntelliJ, AWS, REST, SoapUI and other tools.
• Managed and maintain LAWSON-HR and Payroll, Talent Management module for the associates to keep their skill up-to-date based on their roles.
• Managing LAWSON SCM module for inventory management for stores and eCommerce platform.
• Manage and lead production support team and performed activities via applications VEEVA, BITMAN
• Mainframe testing for its financial module LAWSON
• SAP migration testing for module SAP FICO which finally replaces LAWSON
• Managed end-to-end implementation for JDA application. Maintenance and Support projects.
• Performed Infrastructure validations, Setup and managed Onsite test labs for POS tills running on Oracle XStore
• Crafted legal business requirements, designed to be system for Walmart legal department to secure the documentations using Documentum and eDocs tools
• Generated and published Daily Status Report from HP-ALM
• Organized daily basis SCRUM meeting
• Performed Root Cause Analysis and crafted RCA document
• Created lesson learned document to avoid issues in future

Accomplishments:

• Crafted Test Strategy, Test Plans and Test cases based on business andsystem requirements
• Managed Requirements, Test Cases and Defects in Test Management tool HP–ALM
• Performed User Interface, Functionality, Integration, Regression, System, Security, Compatibility and Database validations
• Performed Infrastructure validations, Setup and managed Onsite and Offshore test labs for POS tills
• Generated daily basis BI reports and Analytics reports to track the failures and define the future goals of the features and functionalities in demand to develop and provide enhanced and more creative new ideas to be implemented for betterment of the org growth.
• Installed and maintained latest release software / OS / Firmware on all the devices (Card Reader, Receipt Printer and Hand Held scanner)
• Production Support for mPOS to provide hot fix for iOS devices
• Performed security and vulnerability validations for encrypted mechanism and providing role based access to limited users to access the documents from the Database
• Performed Infrastructure validations, identified and differentiated performance issues related with Application Vs Hardware or Networking
• Setup Hardware and Software infrastructure lab to create Clouds for maintaining and managing Loyal Customer data (Customer with Reward Card Membership)
• Maintained and Deployed WebServices for request and response traffic for Payment Gateways authentication requests to and fro store to credit union
• Identified and provide early resolutions to Network Infrastructure, Architecture and Applications issues
• Proven excellence of leading projects withzero defect delivery
• Well versed with Batch processing (CTRL+M jobs) and analysis of batch logs
• Led team of nearly 125 onsite/offshore resources with variable durations maximum three years
• Managed large projects with financial budgets ranging between USD 100K to USD 2Million
• Added predictability to process by anticipating development/deployment/Testing issues
• Provide immediate resolutions. Increased QA and Development stream velocity
• Good knowledge and experience with IT QA Auditing
• Led the Quality Control Task Force (QCTF) activities