Redelynl B.

Redelynl B.

Incident Management Analyst with experience in Mainframe Support and Network Monitoring.

Biñan , Philippines

Experience: 6 Years

Redelynl

Biñan , Philippines

Incident Management Analyst with experience in Mainframe Support and Network Monitoring.

18000 USD / Year

  • Immediate: Available

6 Years

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About Me

I am ITIL certified with 11 years of working experience in the BPO and IT industry. I was part of the Workforce Management team for 5 years and handled various WFM tasks.I am well-versed in CMS Avaya reports and analysis, as well as in using WFM t...

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Portfolio Projects

Description

I have improved our Incident Management Team Escalation matrix to ensure that we have seamless levels of escalation and POCs when an incident occurs.

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Description

I have created a document with all the information about our 3rd Party contacts and the products and services we provide to them vice-versa. This document helped in root cause analysis and incident handling.

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Description

I have successfully completed and published RCA reports for various incidents for our client.

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Verifications

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Preferred Language

  • English - Fluent

Available Timezones