Redelynl B.

Redelynl B.

Incident Management Analyst with experience in Mainframe Support and Network Monitoring.

Biñan , Philippines

Experience: 6 Years

Redelynl

Biñan , Philippines

Incident Management Analyst with experience in Mainframe Support and Network Monitoring.

18000 USD / Year

  • Immediate: Available

6 Years

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About Me

I am ITIL certified with 11 years of working experience in the BPO and IT industry. I was part of the Workforce Management team for 5 years and handled various WFM tasks.I am well-versed in CMS Avaya reports and analysis, as well as in using WFM t...

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Portfolio Projects

Escalation Matrix

Company

Escalation Matrix

Description

I have improved our Incident Management Team Escalation matrix to ensure that we have seamless levels of escalation and POCs when an incident occurs.

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Skills

MS Office

Tools

Excel sheets

Third Party Contacts

Company

Third Party Contacts

Description

I have created a document with all the information about our 3rd Party contacts and the products and services we provide to them vice-versa. This document helped in root cause analysis and incident handling.

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Skills

MS Office

Root Cause Analysis reports

Company

Root Cause Analysis reports

Description

I have successfully completed and published RCA reports for various incidents for our client. 

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Skills

MS Office
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Verifications

  • Profile Verified

  • Phone Verified

Preferred Language

  • English - Fluent

Available Timezones

  • Eastern Daylight [UTC -4]

  • Eastern European [UTC +2]

  • Australian CDT [UTC +10:30]

  • Australian EDT [UTC +11]

  • Singapore [UTC +7]

  • China (West) [UTC +6]

  • Hong Kong (East China) [UTC +8]

  • Dubai [UTC +4]

  • New Delhi [UTC +5]