About Me
I am ITIL certified with 11 years of working experience in the BPO and IT industry. I was part of the Workforce Management team for 5 years and handled various WFM tasks.I am well-versed in CMS Avaya reports and analysis, as well as in using WFM t...
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Development Tools
Web Development
Networking & Security
Programming Language
Others
Graphic Design
Database
Software Engineering
Portfolio Projects
Company
Escalation Matrix
Description
I have improved our Incident Management Team Escalation matrix to ensure that we have seamless levels of escalation and POCs when an incident occurs.
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MS OfficeTools
Excel sheetsCompany
Third Party Contacts
Description
I have created a document with all the information about our 3rd Party contacts and the products and services we provide to them vice-versa. This document helped in root cause analysis and incident handling.
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MS OfficeTools
MS Excel MS PowerpointCompany
Root Cause Analysis reports
Description
I have successfully completed and published RCA reports for various incidents for our client.
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MS OfficeTools
MS Office Suite