+1 (415) 644 5123
+44 1253 335595
+91 9875 492266
Redelynl
Biñan
,
Philippines
Incident Management Analyst with experience in Mainframe Support and Network Monitoring.
18000 USD / Year
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Immediate: Available
6 Years
About Me
I am ITIL certified with 11 years of working experience in the BPO and IT industry. I was part of the Workforce Management team for 5 years and handled various WFM tasks.I am well-versed in CMS Avaya reports and analysis, as well as in using WFM t...
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Development Tools
Web Development
Networking & Security
Programming Language
Others
Graphic Design
Database
Software Engineering
Portfolio Projects
Company
Escalation Matrix
Description
I have improved our Incident Management Team Escalation matrix to ensure that we have seamless levels of escalation and POCs when an incident occurs.
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MS OfficeTools
Excel sheetsCompany
Third Party Contacts
Description
I have created a document with all the information about our 3rd Party contacts and the products and services we provide to them vice-versa. This document helped in root cause analysis and incident handling.
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MS OfficeTools
MS Excel MS PowerpointCompany
Root Cause Analysis reports
Description
I have successfully completed and published RCA reports for various incidents for our client.
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MS OfficeTools
MS Office SuiteVerifications
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Profile Verified
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Phone Verified
Preferred Language
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English - Fluent
Available Timezones
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Eastern Daylight [UTC -4]
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Eastern European [UTC +2]
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Australian CDT [UTC +10:30]
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Australian EDT [UTC +11]
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Singapore [UTC +7]
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China (West) [UTC +6]
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Hong Kong (East China) [UTC +8]
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Dubai [UTC +4]
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New Delhi [UTC +5]