Reshma M.

Reshma M.

IT support engineer

, India

Experience: 2 Years


IT support engineer

6000 USD / Year

  • Immediate: Available

2 Years

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About Me

  • Co-ordinate along various critical activities on support of production, application and windows infrastructure.
  • Specialized and working in server Virtualization environment, Microsoft HyperV Technology.
  • ...
  • Providing continuous system monitoring for ensuring the machines health in case of hardware and resources allotment.
  • Building new virtual machines with required configuration in the HyperV environment.
  • Trouble shooting along various resource management issues in the virtual servers includes space issues, Memory and processor issues.
  • Monitoring the cluster resources through Failover cluster management and performing migration activity.
  • Knowledge and working desktop virtualization environment in basic Citrix desktop                virtualization Platform.
  • Performed basic citrix tasks, providing monitoring of the infra and publishing the applications, desktops to the user in the management console.
  • Worked in Service Now ticket tool Environment in the Role of Queue manager for few   months.
  • Maintaining ticket flow and also assigning tasks and scheduling shifts to the team.
  • Provisional Knowledge in ticket management tool that is service now tool for creating and managing ticket flow

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Portfolio Projects

Global shared service


Global shared service


I was supporting global clients on server virtualization  platform under Microsoft Hyperv and citrix

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