About Me
I have hands on experience of IT Service management. Worked in different organizations in UAE, Global information technology for the eServices application and management project as IT Services and Support management and Al Noor hospitals group in Abu...tion and management project as IT Services and Support management and Al Noor hospitals group in Abu Dhabi for health information systems which include EMR applications, central laboratory applications and all other related devolved in-house applications. Ajman Municipality, IT department I work with team in eServices transformation for all AM departments I was taking care for the applications QA and B.A in all perspectives. I was responsible to participate in User Acceptance Testing and execution of checklist for compliance of Al Noor hospital and Gov. of UAE rules with Software Solution. I was part of Steering committee member for IT governance with Ministry of MOL & Dubai Civil Defense to ensure the effective and efficient use of IT in enabling an organization to achieve its goals by reviewing the progress and execution of checklist mutually agreed upon between Gov. and GIT. Around 23 plus years of extensive hands on experience in implementation of SQA / Testing Life Cycle, Software Quality Management (SQM) including Quality Assurance, Quality Control (Software Testing), Process Engineering & Business requirement gathering. Hands on experience in implementation of Mercury Interactive Automated Testing Suite (Test Director, Quality Center, WinRunner, QTP and LoadRunner) GIT and Smart Cube. (2 Organizations). It includes development of framework, processes and procedures for quality management, defect tracking, functional/regression and performance testing. Strong and sound experience in IT Systems, Business Analysis and Applications Development Methodologies. Mapping the business requirements or processes to Use cases Supervise all aspects of project on-going tasks and address implementation issues. Ownership & resolution of outstanding business & technical solution gaps or issues Ongoing management of requirements Liaison with business, technical & test teams to ensure appropriate resolution of issues Requirements writing for change requests, analysis of impact assessment, and management of changes to appropriate project artifacts. Hands on experience of User Acceptance Testing. Hands on experience in Releases management and Post-Production Evaluate user requests for changes and coordinate with the developers for implementation Hands on experience in providing professional trainings in following areas Usage & Advance Training of Mercury WinRunner / QuickTest Professional / LoadRunner / Quality Center Software Testing / Reviews / Software Quality Assurance IBM Rational Testing Tools Software Configuration Management (Release Management, Change Management) Hands on experience in SPI (Software Process Improvement) activities Performed Quality Audits In depth knowledge of Leasing & Financial domains and solutions, Govt. services, National Identity Card and E – Passport. In depth knowledge of Quality Assurance Institute CSTE Common Body of Knowledge. In depth knowledge of entire software life cycle and experience with process based development and industry standards for coding, GUIs, change management, document control, issues log and version control
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