About Me

6.7 years of total professional experience in ServiceNow as Technical Lead.
Worked in the design, development, and implementation projects for different large business systems.
Directly worked with end users and clients at onsite/offshore... different large business systems.
Directly worked with end users and clients at onsite/offshore locations.
International Onsite Exposure: Ireland (Dublin)
5 full life cycle implementation in ServiceNow ITSM
2 full life cycle implementation in Scoped Applications
1 ServiceNow L3 support and enhancements.
Area of expertise is ITSM, Event Management, Scoped Applications, Language translation and Integrations with experience in the areas of Analysis, Design, Development, Implementation and Maintenance projects.

Having Good experience in HR, Procurement, Finance, ITSM and Custom Application Development.
Extensively worked on Business Rules, Script Include, ACLs, Client Scripts, Workflows, Catalogs, and Record Producers for application designing.
Sound Understanding of Incident, Change, Knowledge, HR Management, Language Translation.
Exemplary communication, analytical, and problem-resolution skills.
Strong ability to learn new things, R & D.
Successful Leader in Implementations and supports projects.
Executed efficiently in various Role: Team leading, Interviewing, Inter-team new skill training.
Imparted trainings in company for freshers and Remedy resources on ServiceNow. Also trained users on reports and tool functionalities.

Certifications:

ServiceNow Certified Implementation Specialist - ITSM
• ServiceNow Certified Administrator.
• ITIL 2011 Intermediate Qualification: Continual Service Improvement (CSI) Certification (External).
• ITIL 2011 Foundation Level Certified (External).