Sandeep M.

Sandeep M.

Sr. Salesforce.com Consultant

Dallas , United States

Experience: 12 Years

Sandeep

Dallas , United States

Sr. Salesforce.com Consultant

96000 USD / Year

  • Immediate: Available

12 Years

Now you can Instantly Chat with Sandeep!

About Me

Elucidate Digital Strategy for Customer Relationship Programs leveraging the Salesforce.com Platform.
SFDC - Enterprise Solutions
SFDC - Managed Services
Sales Cloud; Service Cloud & Marketing
SFDC - Mobile Applications
SFDC - ...

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Portfolio Projects

Company

311 Emergency Systems

Description

  • Salesforce.com implementation for 311 (Emergency response system) using Service cloud
  • Salesforce.com implementation for inspections and field services using Field Services Lightning.
  • Educate about product capabilities, identify gaps for the business process defined.
  • Design business solutions for the gaps identified aligning with product roadmap.
  • Responsible to deliver gaps identified from business process mapping sessions.

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Skills

Salesforce Azure

Tools

AutoRabbit

Customer Engagement Platform

https://www.toyotafinancial.com/us/en.html

Company

Customer Engagement Platform

Description

  • Implementation of CEP (Customer Engagement Platform) solution which is specific to Toyota Financial Services
  • Repossession case solution based on financial implication and geography
  • Complaint case solution, considering taxonomy to align with federal norms.

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Skills

Salesforce

Tools

Copado

e-Commerce Website

https://fleetpride.com

Company

e-Commerce Website

Description

  • Design and Delivery e-Commerce solution for Fleetpride, by partnering with a packaged solution partner (Cloud Craze)
  • Setup offshore support model for internal salesforce.com support and enhancement projects.
  • Implement custom solutions for Sales Intelligence in partnership with Supply Chain Team.

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Skills

Salesforce

Compensation Platform

https://www.realtor.com

Company

Compensation Platform

Description

Move.com is transitioning its business operations from Legacy systems (Siebel) to Salesforce.com. Sales, Service, CPQ, Billing and Commissions will be implemented to support their business needs.

 

  • Design the process flow for move.com to meet their business needs in Salesforce.com
  • Develop the project plan and estimates to manage resources as per schedule
  • Design a process to have all the business team in a Single Salesforce.com instance
  • Design and Deliver the Sales Process to reduce a live agent’s average sales life cycle from 5minutes to 2.5 minutes.
  • Design Customer Portal for Service and Sales teams
  • Design and Deliver a Custom Commissions solution for move.com on force.com
  • Design and Deliver collection process in SFDC, which involves integration with Zuora
  • Design and Deliver Retention process in SFDC to maintain better client relationship.
  • Design the action based SOA calls to different systems to communicate about inventory availability and fulfillment updates
  • Design & Communicate best practices to business team to implement CTI interface for both Sales & Service teams
  • Had quick wins for the client by implementing SFDC for IR team in a month without affecting the project charter
  • Develop process to migrate the data from all the legacy systems
  • Plan testing/deployment schedules and backlog items from phases
  • Propose app-exchange products to reduce the customization in the system and have easy maintenance for administrators
  • Manage multiple implementation vendors and work with program team to deliver the product
  • Develop long term support plan to support customer needs.

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Skills

Salesforce