About Me

I am a business person first and foremost who is highly process oriented and is passionate about serving the needs of the business by improving processes and solving business problems through the application of technology.

Furthermore, I a...cesses and solving business problems through the application of technology.

Furthermore, I am a dedicated, pragmatic and responsive SERVICE DELIVER MANAGER with a proven track record. Creative and tenacious problem solver, who thrives on challenges, is calm under pressure and gets the job done. Versatile, diligent and resourceful team player who possesses excellent interpersonal and communication skills.

An empowering leader and motivator, organized and thorough planner, and diplomatic negotiator dealing effectively across all levels of the organization.  Accustomed to a fast pace and multiple assignments, fulfills priorities and balances competing agendas while maintaining a strong business focus, delivering high quality systems and outstanding user satisfaction when managing complex projects.

CORE COMPETENCIES: (Certificates, special job skills, jobs related skills that make you more special than others with the same job title)

Specialties: Strategic Technical Planning & Implementation

IT Operations & ITIL Service Management; ITIL Process Improvement

IT Management

E-Commerce Technologies Management

Microsoft Systems Engineering/Tier III Enterprise Support