Aspect powers many of today's top businesses and industry-leading contact centers. Eliminate silos, expand customer engagement capabilities and plug in to best-of-breed applications for interaction management and workforce optimization.

Products ecosystem include:

• Cloud Contact Center Platform - A powerful, flexible technology platform to drive your enterprise, deployable on premise or in a private, public or hosted cloud environment. The Aspect Via Platform is a flexible cloudcontact center solution that gives you the agility to evolve and scale your contact center as business needs demand. Based entirely on proven interaction management and workforce optimization product portfolio, the Aspect Via Platform and application suite brings those same best-of-breed contact center and workforce productivity capabilities to the cloud.
• Workforce management, quality management, performance management and speech analytics. The Aspect suite of workforce optimization applications does it all, and is designed to rapidly and cost effectively adapt to your changing contact center needs. The result? High-quality customer interactions, better customer experiences and more engaged agents, all at a lower operating cost.
• Aspect®Workforce Optimization™solutions currently increase productivity for millions of agents worldwide while enhancing their work lives every day—from flexible scheduling to managing their schedules via smartphones with ease.
• Best-of-breed capabilities extend across both contact center and workforce optimization needs. The contact center suite applications support both automated and live inbound and outbound communications across voice, SMS, email, chat, and mobile interactions.
• Workforce and interaction analytics are available across these capabilities, putting the information needed to make decisions at fingertips. The workforce optimization suite applications support both workforce productivity and employee engagement strategies with best of breed workforce, performance, and quality management solutions.

ELEVATE is a transformation program which re architects the current Revenue Management System (RMS) portfolio of applications. There were several additional initiatives to provide a platform for the long term which will allow pricing science to evolve and build new model evolution by allowing access to historical and real time data. Main fuctionalities of ELEVATE encompass Strategy, Revenue Planning, Alerts & Business Tools, Sales Strategy, Market Share Analysis, Business Performance, Pace, Demand, Supply, Rate, Hurdle, Inventory, etc.

ERS 2 is the booking platform for reserving Marriott’s and associates’ properties.

§ Shop & Booking of Marriot Intl’s and associates’ properties across the globe.

§ Integrated with Marriott’s legacy mainframe application systems called MARSHA.

§ Various services & modules such as Terms & Conditions, Rewards, LAR, Connecting Rooms, MIOS inventory optimization.

§ Highly distributed, resilient and responsive application ecosystem designed to handles millions of Shop & Book requests for Marriott properties all over the world.

Comprehensive Capital Analysis and Review (CCAR) is a regulatory framework introduced by the Federal Reserve in order to assess, regulate, and supervise large banks and financial institutions - collectively referred to in the framework as Bank Holding Companies (BHCs). The enterprise application RegInsight is about build different modules of the regulatory framework.

Contribution Responsibilities included:

• Work with BA in collecting requirements, component architecture and schema design, implementation, writing Junit tests, load testing, etc.
• Lead development and software quality assurance to ensure optimal progress and product stability for end users.
• Designing and developing PoCs for architectural implementations of upcoming projects within the account
• Coordinated with client teams to gather requirements and manage expectations; set and adjusted project milestones. Managed resource and capacity planning for projects.
• Closely working with CTOs, Enterprise and Solution Architects in application modelling, architectural design, project planning, infrastructure setup, etc.

(Nov 2015 – July 2016)

Description Comprehensive Capital Analysis and Review (CCAR) is a regulatory framework introduced by the Federal Reserve in order to assess, regulate, and supervise large banks and financial institutions - collectively referred to in the framework as Bank Holding Companies (BHCs). The enterprise application RegInsight is about build different modules of the regulatory framework.

Contribution Responsibilities included:

• Work with BA and client teams in collecting requirements. Design, architecting, developing component architecture and schema design, writing Junit tests, load testing, etc. • Lead development and software quality assurance to ensure optimal progress and product stability for end users • Closely working with CTOs, Enterprise and Solution Architects in application modelling, architectural design, research, Pos, project planning, infrastructure setup, presales activies, etc.

Environment Java/J2EE, Akka, MongoDB, Spring, JPA, D3.JS, Hibernate, Oracle DB, Kafka, Kubernetes, REST, Gradle, Jenkins, Maven, JPA, Docker, AWS, Weblogic, Jenkins, Git

A cloud based application to provide and manage security of assets in cloud apps viz. Google, Box, Dropbox, Yammer, GitHub, SalesForce, etc.

Contribution Responsibilities included:

• Architecting, designing, developing and implementing core modules for various cloud services within the product
• Coordinated with client teams to gather requirements and manage expectations; set and adjusted project milestones. Managed resource and capacity planning for projects.
• Writing backend code for features to be implemented for various cloud apps viz. Google, Box, Dropbox, Yammer, GitHub, SalesForce, etc.
• Writing JUnit and Test-NG test cases.
• Implementing a distributed clustered deployment of Splunk and creating dashboard visualizations and reporting for the same.

Project Aperture – Client PaloAlto Networks (May 2014 – Nov 2015)

Description A cloud-based application to provide and manage security of assets in cloud apps viz. Google, Box, Dropbox, Yammer, GitHub, SalesForce, etc.

Contribution Responsibilities included:

• Architecting, designing, developing and implementing core modules for various cloud services within the product • Coordinated with client teams to gather requirements and manage expectations; set and adjusted project milestones. Managed resource and capacity planning for projects. • Writing backend code for features to be implemented for various cloud apps viz. Google, Box, Dropbox, Yammer, GitHub, SalesForce, etc. • Writing JUnit and Test-NG test cases. • Implementing a distributed clustered deployment of Splunk and creating dashboard visualizations and reporting for the same.

Environment Java, MongoDB, Linux, Microservices, REST/SOAP, HTTP clients, Splunk, Jenkins, Git, JIRA, Jenkins, Maven, Apache, NginX, SQS, RabbitMQ, AWS, Docker, Kubernetes, Jenkins, Git, EC2, Elastic Search

Project Infor SoftBrands HMS (Hospitality Management System) (Aug 2013 – May 2014)

Description Softbrands, an Infor affiliate, launched SoftBrands HMS (Hospitality

Management System), a comprehensive business application that allows for configurable

workflows to present the right information to the right user at the right time. Based on

proven hospitality functionality, SoftBrands HMS uses a component-architecture to

integrate components for profile, inventory, rate management, preferences, and guest recognition that enables a single guest-centric database across an entire global enterprise.

Contribution Responsibilities include:

• Designing, Architecting, Development and Testing, and Bug fixing. • Development of various modules assigned. • Coding DAO’s for services and Applications. • As a module member, responsible to develop the screen design as per the requirement-analysis documentation. • Front End validations and Coding Custom JSP, JSTL and JQuery modules. • Integration of Services with Front end Application.

Environment JBoss, Java, JSP, Servlets, Struts, DAO patterns, JSTL, HTML, JavaScript, Ajax, JQuery, MySQL, MS SQL Server, XML, XSLT, JDBC, Eclipse, Websphere, Docker, AWS, Jenkins, Git

Project. BOSoN – Business Oriented Social Networking Platform (Sept 2012 – August 2013)

Description Enterprise Social Collaboration Platform, BOSoN combines the best aspects of Business Process Modeling, Social Networking and Event Driven architecture to deliver a powerful collaboration platform for a businesses and professionals.

Contribution Responsibilities include:

• Designing, developing, testing, bug fixing of various modules • Developed a Mobile port of the BOSoN web app. • Load testing using JMeter and Selenium of a BOSoN application. • Developed a support system using OSTicket for the support people to identify the cause of and resolve a problem. • Developed an overall resource, performance and fault monitoring environment using Splunk.

Environment Java / J2EE, Eclipse, Spring, GWT, Boson Framework API, Jetty, MongoDB (NoSQL), HTML, FreeMarker, Docker, AWS, Jenkins, Git

Warehouse Automation Company, operates through a combination of AI Software and autonomous mobile robots Warehouse robotics. GreyMatter is a real-time order optimization and prioritization engine that refreshes orders every second and commits to the lowest cost and highest priority orders. GreyMatter offers several features that enhances operator productivity and increases overall throughput. These features maximizes resource utilization and system performance and ensures you pick maximum orders while still adhering to SLAs.

Roles & Responsibilities

• Created system wide architectural roadmaps and runways round the year
• Designed, architected, and implemented new process flows and refining for existing solutions
• Developed new solutions as per the client needs using the GreyOrange product range to deploy to their fulfilment centres
• Identified bottlenecks and deadlocks in FSMs in the process flows used throughout the core apps to deliver high performance with
• near zero downtimes during peaks
• Managed decomposition of the older monolithic apps into cloud based microservices
• Enhanced architectural components and patterns in terms of performance, crash handling and recovery management and tuning
• for desired metrics in isolation from each other for improved performance, control and management
• Led framework development for newer microservice apps using Swagger templating tools
• Defined and implemented microservice architecture patterns for the new microservice apps in the cloud
• Hired, trained and mentored new architects to the core architecture group bringing them up to the pace
• Spearheaded the complete Project Management, Digital Transformation, Solution/ Technical Architecture, Software Development,
• P&L Management, Performance Tuning, Service Delivery Management, Onshore-Offshore Coordination, Training & Development,
• Cost Optimization, People Management and several others
• Interacted with the client’s Business and IT teams to gather, defined, clarified and refined requirements; guided the architecture
• and design of solutions
• Defined industry solutions through ideation, conceptualization and detailing to identify efficiencies/ alternatives
• Facilitated requirement scoping, evaluated design/ alternatives, resolved issues and improved process/ performance
• Developed project plans, estimating time requirements, established deadlines, monitored milestones, tracked project lifecycle,
• reported issues that impact project progress to both client & top management
• Collaborated with cross-functional team, monitored engineering design activities and delivered value engineered services on
• schedule and at predicted cost
• Ensured that all technical and design risks are identified and appropriately managed to meet project requirements
• Led large-scale business solution architecture and design efforts; developed and maintained application architectures for various
• business functional areas; resolved integration and interface issues between various applications or systems with focus on
• optimizing application performance and scalability

Environment Scala, Java 8, Play & Akka frameworks, SBT, SOAP & REST web services / Microservices, Cassandra, Kafka, Snowflake, Git, Jenkins, JIRA, Confluence, IntelliJ, Kubernetes, Helm, AWS, SSL, OAuth, Shell Scripting, Docker, Linux (Ubuntu), Gradle, Maven, DataDog, SumoLogic

A cloud based platform with a host of services to manage the data needs of an organization intelligently that involves integration with the most popular data collection, transformation and storage entities available in the market.

• Framework development • Codegen development • Developing enterprise and solution architecture • Creating engineering roadmaps • Designing architectural patterns across components • Developing and implementing component level architectures • Developing test frameworks • Formalizing development processes • Review architectures with technology experts • Running scrums • Load testing • Fixing major production issues and outages • Hiring and staffing • Writing performance reviews • Training, mentoring, and creating training plans, etc.

Environment Scala, Java 8, Play & Akka frameworks, SBT, SOAP & REST web services / Microservices, Cassandra, Kafka, Snowflake, Git, Jenkins, JIRA, Confluence, IntelliJ, Kubernetes, Helm, AWS, SSL, OAuth, Shell Scripting, Docker, Linux, Gradle, Maven, DataDog, SumoLogic

Marriott’s Revenue Management System. Client – Marriott Intl. (Nov 2017 – Apr 2019)

ELEVATE is a transformation program which rearchitected the legacy Revenue Management System (RMS) portfolio of applications. There were several additional initiatives to provide a platform for the long term which will allow pricing science to evolve and build new model evolution by allowing access to historical and real time data. Main functionalities of ELEVATE encompass Strategy, Revenue Planning, Alerts & Business Tools, Sales Strategy, Market Share Analysis, Business Performance, Pace, Demand, Supply, Rate, Hurdle, Inventory, etc. The core goals of ELEVATE were to • Convert the legacy Revenue Management Systems backend data stores and processes to Marriott’s target cloud-based environment • Marriott’s target environment is a cloud environment based on real time streaming and reactive open source technologies such as: Spark, Kafka, Postgres, Couchbase, written in Java and HDFS • Develop Service API’s which would be restful microservices developed using the Akka platform • Reduce technical debt through upgrading and standardizing technologies • Improve flexibility, adaptability and scalability and standardize on a more modern set of technologies • Reduce overall operating costs of the older technologies

Contribution Responsibilities included:

• Designed, architected, implemented and delivered the Micro-service architecture based on Akka & Play which has proven an ideal solution for the Revenue Management Services platform central to the Marriott’s application ecosystem demanding very high-performance, resilient, distributed and parallel processing needs with 100% responsiveness.
• Hands-on development of the architectural implementations and development of all core modules/APIs.
• Develop service designs, deriving algorithm specifications, implementation specifications, usage/extensibility/modularity/reusability analysis, etc. to cover all the aspects of service design, implementation, quality checks/assessments, performance and formalization of these processes.
• Developed Swagger based codegen framework for Microservice apps which was rapidly used by many projects in Marriott with great acceptance as it reduces the effort up to 60% with very high manageability, performance, resilience, deployment ease, testing robustness, relieving the developer of low level details and only focus on the implementation of the business logic.
• Lead development, DevOps and Software Quality Assurance to ensure optimal progress and product stability for end users.
• Coordinated with client teams to gather requirements and manage expectations; set and adjusted project milestones. Managed resource and capacity planning for projects. Creating engineering roadmaps.
• Sprint planning of efforts to come up with crisp estimates and delivered all Sprints on time with little to no defects. Trained team members on various technologies.
• Conducted account-wide trainings on Play, Akka, Git, Docker and other technologies & development processes.
• Helped identify bottlenecks and loopholes in existing design and provided accurate solutions to overcome them.

Environment Scala, Java 8, Play & Akka frameworks, SBT, SOAP & REST web services, Kubernetes, AWS, Kafka, Couchbase, Git, SBT, Jenkins, JIRA, Confluence, IntelliJ, SSL, OAuth, Shell Scripting, RedHat OpenShift, Docker, Maven, App Dynamics, SumoLogic

Client – Marriott Intl. (Feb 2017 – Apr 2019)

ERS 2 is the booking platform for reserving Marriott’s and associates’ properties which performs operations such as • Shop & Booking of Marriot Intl’s and associates’ properties across the globe. • Integrated with Marriott’s legacy mainframe application systems called MARSHA. • Various services & modules such as Terms & Conditions, Rewards, LAR, Connecting Rooms • Highly distributed, resilient and responsive application ecosystem designed to handles millions of Shop & Book requests for Marriott properties all over the world.

Contribution Responsibilities included:

• Designed, architected, developed and implemented various features/modules based on Microservices • Lead development and software quality assurance to ensure optimal progress and product stability for end users. • Coordinated with client architects to gather requirements and manage expectations; set and adjusted project milestones. • Managed resource and capacity planning for projects. • Actively participated in the Sprint planning of efforts to come up with crisp estimates and delivered all Sprints on time with little to no defects • Trained team members on various technologies. • Refined existing codebases, improved existing development and QA strategies, identified and fixed infrastructure level issues to achieve little to no downtimes and reduced development/QA cycle times. • Conducted account-wide trainings on Akka, Play, Git, Docker and other technologies & development processes. • Provided technical guidance help resolved issues faced by QA & Automation team. • Identified bottlenecks and loopholes in existing design and provided accurate solutions to overcome them.

Environment Scala, Java 8, Play & Akka frameworks, SBT, SOAP & REST web services, Kubernetes, AWS, Kafka, Couchbase, Git, SBT, Jenkins, JIRA, Confluence, IntelliJ, SSH clients, RedHat OpenShift, Docker, Maven, App Dynamics, SumoLogic