Working as a Service Delivery Manager at APS for the Cognizant ServiceNow teams and as a SCRUM Master for ServiceNow Business Management (PPM) project in an AGILE environment. Used ServiceNow to initiate, track issues, changes and incidents as well as monitor AGILE 2.0 EPIC backlog, stories and sprints.

Working as an Infrastructure Project Manager for FIS Internal and External WebFTP, FTP and NDM File transfer migration from a data center that is going to be decommissioned to another newer and updated data center using ServiceNow to initiate and track risks and changes.

Working as a SCRUM Master using CVS Agile in the digital space on Pharmacy & Health Rewards Project to streamline enrollments regarding the CVS Caremark Mobile App and .com, including SMS messaging and the Mobile Landing Page Project to increase adaption of Prepay where eligible recipients of ISRs will automatically be sent their prepaid barcode upon arrival at Rx order pickup location. As well as Next Best Action within the Digital Order Tracking & Messaging flow in PHR to drive more customers to enroll in the program.

Working as an Infrastructure Project Manager for CVS Caremark’s new installations and configurations with Internal and External users to ensure FIPS 140-2 compliance with non-government entities.