About Me

The primary function of this position is to provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support with minimal supervision of a supervisor or senior peer. Customers include all of Eatons internal IT users w...imal supervision of a supervisor or senior peer. Customers include all of Eatons internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution. Additional responsibilities, also performed with minimal supervision of a supervisor or senior peer, include the following: Provide smart hands and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams. PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other infrastructure assets. Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites, and participation in site BCM Workshops for sites within the geographic Zone. Participation in IT initiatives that require site-level coordination, communication and/or implementation. Any Activities: A. Deployment, configuration and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone. B. Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics. C. Share information about best practices with internal IT users to increase user satisfaction and productivity.