• Handling L3 and L4 escalation tickets
• Providing Training Admin (TA)’s with their requirements
• Proposed a solution for often system crash because of Prescriptive Rules and Report Subscriptions an

· Report modification.

· Enrollment and Completion Reports.

· Coordinated development and testing /support / project activities.

· Domain, Notification dealing based on the SLA

· SCORM content conversion.

· Assessment and Evaluation Survey creation (LMS and AMS)

· Content testing (SCORM, AICC, Deployed SCORM and FILE)

· L2 and L3 Development/Support.

· Problem analysis incident management.

· Unit testing and monitor & co-ordinate with support team for quality technical support Implementation Project and Migration project SABA 5.4 to 5.5

· Understanding business process operations/Tickets handing and objectives to utilize the knowledge on engagements, analyze workflow to design solutions.

· Gather requirements and providing them best solutions involving evaluation and definition of scope of project.

· Managing day to day operational aspects, Communication Management, Process and Quality Management, Status Reporting and Engagement Reviews, etc.

· Providing L2 and L3 Support for Saba and Centra (a product of Saba used for Web meeting/symposium/events).

· SCORM content conversion.

· Assessment and Evaluation Survey creation (LMS and AMS)

· Content testing (SCORM, AICC, Deployed SCORM and FILE)

· Application level customization.

· Maintenance and upgrading of SLT Curriculum targeted towards SLT Transportation (SLT) Users using Sum Total LMS.

· This involves maintenance of 40+ courses in a single curriculum.

· Work Involves Course hosting, Exams creation, assigning/ removing TA/TD curricula to users based on email requests.

· Sending weekly reports to Stakeholders.

· Also the same courses / Exams are hosted for SLT (external) users in using Moodle and Sum Total LMS.