Feature Planning, design, development, implementation for Reporting, Helpdesk & Social module.

Built Reporting Dashboard which includes data related to Helpdesk & Social Module.

Built synchronization script which will sync data from MySQL into MongoDB with some cleaning, pre-processing & aggregation.

Built core Module (Helpdesk) with some of the key features includes Routing, SLA Rules, Real Time Notification etc.,

Built Email Connector for Automatic Ticket creation with complete tracking of communication on it.

Built Social Module (Facebook + Twitter), which has its own dashboard, it also has tight integration with the Helpdesk System.

Built Real time notification system for Helpdesk & Social Module

Leading a team of 3 people.

Worked closely with product owner & stakeholders

Feature Planning, design, development, implementation for PureCloud Track.

Migrating the Customer360 product previously developed to PureCloud Track as per inin standards with required changes.

Leading a team of 3 people.

Developing Case Manager for ICOS system.

Integrating FindIt, EWSS & other RiskCheck system into ICOS system.