About Me
A continuous learner with 6+ yrs of Software Design & Development using Java, Spring & Hibernate. Challenges of working position, technology & domain changes are never a stop for me and that is actually what my strengths lies in.<...
Show More
Skills
Others
Web Development
Development Tools
Programming Language
Database
Operating System
Positions
Portfolio Projects
Company
Customer360
Description
Feature Planning, design, development, implementation for Reporting, Helpdesk & Social module.
Built Reporting Dashboard which includes data related to Helpdesk & Social Module.
Built synchronization script which will sync data from MySQL into MongoDB with some cleaning, pre-processing & aggregation.
Built core Module (Helpdesk) with some of the key features includes Routing, SLA Rules, Real Time Notification etc.,
Built Email Connector for Automatic Ticket creation with complete tracking of communication on it.
Built Social Module (Facebook + Twitter), which has its own dashboard, it also has tight integration with the Helpdesk System.
Built Real time notification system for Helpdesk & Social Module
Leading a team of 3 people.
Worked closely with product owner & stakeholders
Show More Show Less