• Led high-level requirements gathering and strategize with Product Owners, senior technologists, and customers.
• Translated business needs into agile epics, features, and stories that are understood by all stakeholders.
• Achieved consensus across stakeholders by driving clarity around needs, findings, gaps and mitigation measures
• Led the team and help set up priority when the Product Owner is absent
• Elicited and documented business requirements, risks and priorities to establish a clear understanding of the stakeholders' environment in support of solution development
• Documented environmental knowledge and leverage existing knowledge repositories within the TIAA cloud
• Ensured the traceability of individual requirements and adherence to the defined requirements management process
• Researched other internal/external approaches to solution design for similar business needs/ requirements
• Validated proposed/designed solution(s) and associated testing approach meeting the articulated business requirements
• Prepared documents such as expected cost benefits, gap analysis, use cases, models, current and proposes process, workflows, data flows, implementation plans and end-user guides in accordance with standards and methodologies
• Identified, escalated and/or managed conflicts, issues and changes in order to appropriately manage scope

Business Systems Analyst, Scrum Master

• Played an integral role to support investment projects, partnered with business and technology teams to analyze and articulate integrated business and system/ application processes, and functional specifications
• Conducted the four Scrum meetings: Sprint planning, daily standup, sprint review and sprint retrospective.
• Managed on-going updates to key artifacts supporting Anti-Money Laundering portfolio
• Supported client onboarding and account opening for Retail, Consumer Lending, Wholesale (Salesforce), and Private Wealth lines of business
• Participated in UAT of user application interfaces (automation) and supported developers and QA analysts in unit testing activities using Quality Center and Requisite Pro
• Conducted ETL process for data validation between projects

Senior Business Analyst, Scrum Master

• Participated in the STAO (Straight-Thru-Account-Opening) project from inception to release for desktop, mobile and cloud applications, including user application interfaces and user experience
• Defined scope and objectives, and formulated systems to parallel overall business strategies
• Converted Waterfall requirements and specifications into Agile epics, features, and stories
• Worked with Lexis/Nexis, eMailage, and Actimize risk management applications
• Reviewed, analyzed, and evaluated business systems and user needs and served as the primary contact and liaison and advisor to clients
• Performed data analysis using SQL/SSRS, data mapping and data conversions from the Everbank platform to the TIAA platform

Senior Business Analyst – Operational Risk

• Led business requirement gathering workshops, partnering with IT and Operational Risk teams
• Authored and refined business and functional documents in partnership with Project Managers
• Generated, finalized, and submitted data maps for production use

Initiatives Business Analyst

• Generated business requirements in the Corporate Securities Asset Remediation (CSAR) project for the Corporate Properties Group (CPG)
• Generated Visio process flows in CSAR and Physical Access Security System (PASS) project for CPG
• Performed data requirement analytics using SQL for CSAR and Physical Identity and Asset Management System (PIAMS)