Digital Payment App - Development and Maintenance

AWS Migration, Deployment, Operations

Implemented the DevOps tools (Puppet and Chef) across the organization for CI/CD.

Responsible for the overall management of the DevOps function.

Developed and Implemented AI based solutions for chatbots based on IBM Watson Platform.

The chatbots were used for human free and enhanced customer support. Implemented the Deep Learning algorithms, Machine Learning and NLP

Program & Delivery Head for the entire program of PayPal Digital Payment Mobile App. Responsible for the Strategic Decisions and Leadership. Development and Maintenance of the Digital Payment App PayPal (Infrastructure and Application Support). Responsible for the Web and Mobile integration of the App. Responsible for The L1/L2/L3 Application Support. Maintaining the SLAs and high uptime of the Applications. Responsible for advising to Board for Cloud Implementation and Migration. Led the Project for Cloud Migration and Deployment.

Deployed the MS Azure Cloud environment across the organization for PaaS, IaaS and SaaS. The MS Azure Cloud is majorly used to host the Web Applications (PaaS) It is used for IaaS as well where the Virtual machines provide the full computing stack including OS (SaaS). Other than IaaS and PaaS, we utilize the Azure for other purpose like support for storage (relational data and blobs), networking, caching and content delivery. Handling the team of engineers and vendors for MS Azure Services. Responsible for MS Azure Cloud Operations and Provisioning and Management. Responsible for Incident/Problem/Change Management on the Cloud Environment. Maintaining and exceeding the SLAs with the help of strict ITIL processes. Responsible for Process Definition, execution and defining escalation matrix.

Cryptocurrency Development using Blockchain Technology. This cryptocurrency was initially targeted towards the Indian Subcontinent and the APAC region. The project was rolled out in between due to revised policy of the Central Government of India.

Migrated the old SugarCRM Modules to AWS Cloud Modules. Managing he AWS Cloud Infrastructure.

Developed the prototype for Application called Chronos. The development includes of Montage (a TV Industry Standard) and other Program related features. The team enhances the Product after delivery.

Implemented the CRM tool SugarCRM across the organization. Implemented whole Sell, Market and Service Modules of SugarCRM. Provided the 24*7 support after implementation for initial 6 months.

Worked on Web Tier Migration (Application Migration) Project. The Data Centre is migrating from 1G to 10 G and the Application Migration is part of Data Centre Migration. The project includes of Migration of around 150 highly critical Applications and around 3000 URLs. Application Migration includes of Technical documentation and Production Support for the Migrated Applications.

Implemented the Systems and Software Suite necessary for Telecom Business. Systems and Software implemented across the organization include entire Telecom suite covering OSS, BSS, CDR, Billing, etc.

Program Manager for the program of DR Setup. Responsible for DR Setup of Far DR site. Planning the strategy for BCP and DR. Planning and conducting the DR drills.

Remote Management and Administration of SAN/NAS boxes. Maintaining and providing status to the Enterprise Systems Storage Infrastructure Lead and overall project management when requested. Responsible for L3 support. Handled cases escalated by L1 and L2 Team. Requirements and Analysis: Giving Suggestions to Field Engineer to improve performance of the storage array. Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc. Training to New Team Members.

Used to handle Escalation calls and technical issues escalated by Customer Support Executives. If required escalate the customers problems to the field team, MACD/ Network back offices for prompt and efficient resolution. Escalate the matters to Service Assurance/Revenue Assurance Managers. He had interacted with Onsite Client Service Team for problem resolution. Possess the complete process knowledge. (From TT generation to Problem Resolution). Handle Corporate Accounts with VIP status. These are around 100 Giant corporataes which are very high Revenue earners for the company. Few such names are HP, Infosys, Dell, ICICI, HLL, etc.