Now you can Instantly Chat with Carl!
About Me
I have approximately 10 years of experience working with Active Directory, 4 years working with Office 365, 2 years working on the Azure platforms. From this, I’ve worked on performing troubleshooting of environments such as AD management, Print...
If I have 10+ years of experience of Active Directory, then therefore, I have 12+ years of experience with Windows Server 2008 R2, 2012R2, 2016 and 2019.
As far as Microsoft Exchange, I have 9 years of experience working on Exchange platforms such as 2007, 2010, 2013, 2016 and Office 365 with Exchange.
As far as Exchange Online and/or Microsoft O365 is concerned, I have 5 years of experience working with Exchange Online and Microsoft O365. I have administrative experience through the web-based application & can also administrate in Powershell
Show MoreSkills
Portfolio Projects
Description
Provided high-level email and application support for the Center for Diseases Control (CDC) & Health and Human Services (HHS) as a contractor for NTT Data Services.
- Knowledge of Exchange Server 2010, Forefront Identity Manager 2010 and Active Directory.
- Provided 3rd level support & server administration of Blackberry Enterprise Servers & Exchange Servers.
- Created PowerShell scripts designed to automate day-to-day tasks for user mailbox & resource mailbox reports.
- FIM 2010 experience with provisioning user accounts
Used Microsoft Office 365 tools such as IDFix & Azure AD Connect for provisioning purposes
Show More Show LessDescription
Provided technical support for the Department of Administrative Services & all state agencies for all 65 counties in the State of Ohio.
- Exchange 2010 maintenance & support of approximately 80,000 mailboxes.
- Created multiple PowerShell scripts to assist with Exchange migration projects & troubleshooting.
- Ensured High Availability and Site Resilience
- Provided Level 3 admin support on DAG databases, Active Sync, OWA, Microsoft EOP, Outlook Calendar issues, Database/mailbox restores.
- Provided Office 365 support and solutions for 1st level IT Technicians.
- Problem solving skills with AirWatch mobile device management platform.
- Blackberry Enterprise Server experience with BES 10.X & BES Office 365 users.
- Knowledge of Active Directory & Forefront Identity Management 2010
- Strong knowledge of Virtualization tools such as VMWare & Microsoft Hyper-V.
System Center Configuration Manager configuration experience.
Show More Show LessDescription
- Assists users with account management and application troubleshooting.
- Provides excellent customer service skills.
- Advanced troubleshooting on mobile devices, PC and gaming systems.
- Accurately logging calls in ticketing system, managing ticket requests & following escalation procedures.
Experience with Windows 10, internet connectivity, PC troubleshooting, mobile troubleshooting and gaming systems
Show More Show LessDescription
- Troubleshot VMware servers under corporate domain.
- Performed server maintenance of VMWare servers that includes updates, application installs & malware removal.
- Server maintenance also included Hyper-V domains.
- Performed necessary software updates and Windows updates using System Center Configuration Manager 2016