About Me
An individual with a strong knowledge of performing & completing corporate-industry applications of Microsoft-based software & applications. Effective ability to perform application maintenance. I have the experience & talent to effectively communica...
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Portfolio Projects
Description
Provided high-level email and application support for the Center for Diseases Control (CDC) & Health and Human Services (HHS) as a contractor for NTT Data Services.
- Knowledge of Exchange Server 2010, Forefront Identity Manager 2010 and Active Directory.
- Provided 3rd level support & server administration of Blackberry Enterprise Servers & Exchange Servers.
- Created PowerShell scripts designed to automate day-to-day tasks for user mailbox & resource mailbox reports.
- FIM 2010 experience with provisioning user accounts
Used Microsoft Office 365 tools such as IDFix & Azure AD Connect for provisioning purposes
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Provided technical support for the Department of Administrative Services & all state agencies for all 65 counties in the State of Ohio.
- Exchange 2010 maintenance & support of approximately 80,000 mailboxes.
- Created multiple PowerShell scripts to assist with Exchange migration projects & troubleshooting.
- Ensured High Availability and Site Resilience
- Provided Level 3 admin support on DAG databases, Active Sync, OWA, Microsoft EOP, Outlook Calendar issues, Database/mailbox restores.
- Provided Office 365 support and solutions for 1st level IT Technicians.
- Problem solving skills with AirWatch mobile device management platform.
- Blackberry Enterprise Server experience with BES 10.X & BES Office 365 users.
- Knowledge of Active Directory & Forefront Identity Management 2010
- Strong knowledge of Virtualization tools such as VMWare & Microsoft Hyper-V.
System Center Configuration Manager configuration experience.
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- Assists users with account management and application troubleshooting.
- Provides excellent customer service skills.
- Advanced troubleshooting on mobile devices, PC and gaming systems.
- Accurately logging calls in ticketing system, managing ticket requests & following escalation procedures.
Experience with Windows 10, internet connectivity, PC troubleshooting, mobile troubleshooting and gaming systems
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- Troubleshot VMware servers under corporate domain.
- Performed server maintenance of VMWare servers that includes updates, application installs & malware removal.
- Server maintenance also included Hyper-V domains.
- Performed necessary software updates and Windows updates using System Center Configuration Manager 2016