Tools, Technology COBOL, JCL, DB2, VSAM, TWS, File-AID, ENDEVOR, TWS, SPUFI, CICS
Description Worked in Batch on multiple application jobs.
Worked in Night Shifts, the jobs had fixed SLA’s timings which had to 
complete before it. Checking for job failure and giving resolution on the 
spot.
Roles & 
Responsibilities
• Making sure the Batch completed on time.
• Checking for job failures and fixing them.
• Documenting for failed jobs.
• Do Root Cause Analysis to permanently fix the failing jobs.
• Provide handover documents.

Team Size 

Mortgage Loans : 2 

IMSS Region (Replica of Prod) : 5

LCR (Liquidity Cash Ratio) : 4

Telephone Banking : 1

Tools, Technology

COBOL, JCL, DB2, IMS DB, VSAM, Easytrieve, TWS, File-AID, ENDEVOR, 

TWS, SPUFI, CICS, CA View

Description Mortgage Loans: Aug 2015 to Nov 2017

Production Support, Maintenance & Enhancement Project 

Customer can apply for Real Estate (Land & Home) loan. An 

application goes through multiple Validation & Verification, like 

property valuation, Salary spending, Scoring points after which the 

application is either Accepted or Rejected.

IMSS Region (Replica of Prod Region) Dec 2017 to May 2018

Production Support, Maintenance & Enhancement Project 

Replicating the Production Region. Creating, Testing, Scheduling Jobs, 

Fix failing jobs.

LCR (Liquidity Cash Ratio) Jun 2018 – Nov 2018

Development Project

Strategic Data Ingestion Project required to create Control files based 

on very Different Criteria’s or Client Requirements.

Files then be used by the Data Warehouse Team.

Telephone Banking Dec 2018 - Present

Production Support, Maintenance & Enhancement Project 

Customer registration, Customer access this service by calling the IVR 

and use dial numbers to route himself to this desired activity.

Roles & 

Responsibilities

• Smooth running of Production Job Streams.

• Analysis and resolution of Production Job Failures within SLA 

and Successfully completed work ahead of schedule and 

budget.

• Understanding existing business requirements and providing 

suitable solutions, small enhancements and bug fixing.

• Increased productivity by resolving problems quickly and 

writing code efficiently.

• On-call Support 24 x 7 

• Resolved complex problems by finding the root cause and 

providing a permanent solution, hence making the 

application more stable.

• Successfully carried out all incident management activities 

according to the process and procedures. The tool we used for 

incident management in the project was Service Now and 

Service First. And made sure that all the incidents and 

problems are updated regularly on this tool.

• Involved in attending the workshops and trainings of the used 

technologies.

• Coordinating Onsite-Offshore activities, Automating tasks 

frequently requested by customer.

• Handled the responsibility of even work distribution and 

maintaining the SLAs (Handled tickets with severity 2 and 3). 

• Responsible for reviewing and delivering codes into 

Acceptance Test region for testing (Mainframe Release 

Manager).

• Integration and system testing Requests.

• Prepared KEDB of various modules.

• Given KT to new joiners in the team.

Update SMTD’s for Mortgage Loans and Telephone Banking module

Roles & 
Responsibilities
• Smooth running of Production Job Streams.
• Analysis and resolution of Production Job Failures within SLA 
and Successfully completed work ahead of schedule and 
budget.
• Understanding existing business requirements and providing 
suitable solutions, small enhancements and bug fixing.
• Increased productivity by resolving problems quickly and 
writing code efficiently.
• On-call Support 24 x 7 
• Resolved complex problems by finding the root cause and 
providing a permanent solution, hence making the 
application more stable.
• Successfully carried out all incident management activities 
according to the process and procedures. The tool we used for 
incident management in the project was Service Now and 
Service First. And made sure that all the incidents and 
problems are updated regularly on this tool.
• Involved in attending the workshops and trainings of the used 
technologies.
• Coordinating Onsite-Offshore activities, Automating tasks 
frequently requested by customer.
• Handled the responsibility of even work distribution and 
maintaining the SLAs (Handled tickets with severity 2 and 3). 
• Responsible for reviewing and delivering codes into 
Acceptance Test region for testing (Mainframe Release 
Manager).
• Integration and system testing Requests.
• Prepared KEDB of various modules.
• Given KT to new joiners in the team.
Update SMTD’s for Mortgage Loans and Telephone Banking
module