Roles &
Responsibilities
• Smooth running of Production Job Streams.
• Analysis and resolution of Production Job Failures within SLA
and Successfully completed work ahead of schedule and
budget.
• Understanding existing business requirements and providing
suitable solutions, small enhancements and bug fixing.
• Increased productivity by resolving problems quickly and
writing code efficiently.
• On-call Support 24 x 7
• Resolved complex problems by finding the root cause and
providing a permanent solution, hence making the
application more stable.
• Successfully carried out all incident management activities
according to the process and procedures. The tool we used for
incident management in the project was Service Now and
Service First. And made sure that all the incidents and
problems are updated regularly on this tool.
• Involved in attending the workshops and trainings of the used
technologies.
• Coordinating Onsite-Offshore activities, Automating tasks
frequently requested by customer.
• Handled the responsibility of even work distribution and
maintaining the SLAs (Handled tickets with severity 2 and 3).
• Responsible for reviewing and delivering codes into
Acceptance Test region for testing (Mainframe Release
Manager).
• Integration and system testing Requests.
• Prepared KEDB of various modules.
• Given KT to new joiners in the team.
Update SMTD’s for Mortgage Loans and Telephone Banking
module

Mortgage Loans: Aug 2015 to Nov 2017 Production Support, Maintenance & Enhancement Project Customer can apply for Real Estate (Land & Home) loan. An application goes through multiple Validation & Verification, like property valuation, Salary spending, Scoring points after which the application is either Accepted or Rejected. IMSS Region (Replica of Prod Region) Dec 2017 to May 2018 Production Support, Maintenance & Enhancement Project Replicating the Production Region. Creating, Testing, Scheduling Jobs, Fix failing jobs. LCR (Liquidity Cash Ratio) Jun 2018 – Nov 2018 Development Project Strategic Data Ingestion Project required to create Control files based on very Different Criterias or Client Requirements. Files then be used by the Data Warehouse Team. Telephone Banking Dec 2018 - Present Production Support, Maintenance & Enhancement Project Customer registration, Customer access this service by calling the IVR and use dial numbers to route himself to this desired activity.

Team Size

Mortgage Loans : 2

IMSS Region (Replica of Prod) : 5

LCR (Liquidity Cash Ratio) : 4

Telephone Banking : 1

Tools, Technology

COBOL, JCL, DB2, IMS DB, VSAM, Easytrieve, TWS, File-AID, ENDEVOR,

TWS, SPUFI, CICS, CA View

Description Mortgage Loans: Aug 2015 to Nov 2017

Production Support, Maintenance & Enhancement Project

Customer can apply for Real Estate (Land & Home) loan. An

application goes through multiple Validation & Verification, like

property valuation, Salary spending, Scoring points after which the

application is either Accepted or Rejected.

IMSS Region (Replica of Prod Region) Dec 2017 to May 2018

Production Support, Maintenance & Enhancement Project

Replicating the Production Region. Creating, Testing, Scheduling Jobs,

Fix failing jobs.

LCR (Liquidity Cash Ratio) Jun 2018 – Nov 2018

Development Project

Strategic Data Ingestion Project required to create Control files based

on very Different Criteria’s or Client Requirements.

Files then be used by the Data Warehouse Team.

Telephone Banking Dec 2018 - Present

Production Support, Maintenance & Enhancement Project

Customer registration, Customer access this service by calling the IVR

and use dial numbers to route himself to this desired activity.

Roles &

Responsibilities

• Smooth running of Production Job Streams.

• Analysis and resolution of Production Job Failures within SLA

and Successfully completed work ahead of schedule and

budget.

• Understanding existing business requirements and providing

suitable solutions, small enhancements and bug fixing.

• Increased productivity by resolving problems quickly and

writing code efficiently.

• On-call Support 24 x 7

• Resolved complex problems by finding the root cause and

providing a permanent solution, hence making the

application more stable.

• Successfully carried out all incident management activities

according to the process and procedures. The tool we used for

incident management in the project was Service Now and

Service First. And made sure that all the incidents and

problems are updated regularly on this tool.

• Involved in attending the workshops and trainings of the used

technologies.

• Coordinating Onsite-Offshore activities, Automating tasks

frequently requested by customer.

• Handled the responsibility of even work distribution and

maintaining the SLAs (Handled tickets with severity 2 and 3).

• Responsible for reviewing and delivering codes into

Acceptance Test region for testing (Mainframe Release

Manager).

• Integration and system testing Requests.

• Prepared KEDB of various modules.

• Given KT to new joiners in the team.

Update SMTD’s for Mortgage Loans and Telephone Banking module

Worked in Batch on multiple application jobs. Worked in Night Shifts, the jobs had fixed SLAs timings which had to complete before it. Checking for job failure and giving resolution on the spot.

Tools, Technology COBOL, JCL, DB2, VSAM, TWS, File-AID, ENDEVOR, TWS, SPUFI, CICS
Description Worked in Batch on multiple application jobs.
Worked in Night Shifts, the jobs had fixed SLA’s timings which had to
complete before it. Checking for job failure and giving resolution on the
spot.
Roles &
Responsibilities
• Making sure the Batch completed on time.
• Checking for job failures and fixing them.
• Documenting for failed jobs.
• Do Root Cause Analysis to permanently fix the failing jobs.
• Provide handover documents.