• Internal AUDITOR - 27001

• Primary responsibility is to support strategic business projects, with the aim of improving economic value and securing future competitive advantage.

• Develop and manage a comprehensive OCM strategy and plan, utilizing proven OCM methodologies and related tools

• Align with the Project Management Office to develop work plans for change management work streams and related activities.

• Establish a coordinated program/road-map across the agreed portfolio/transformations. Implement and management of portfolio, program and project governance frameworks and development of appropriate reporting tools which deliver value.

• Support the Global Program managers in reviewing, understanding and challenging / pressure testing the detailed project plans for each initiative. In partnership with the PMs, identify the key landmarks & critical path to be rolled up & supervised at program level, and consolidate the project plans into a coordinated program plan.

• Proactively manage dependencies between the programs (supervising mitigation actions, ensuring transparent information and impact assessment)

• Oversees analysis, planning, design and implementation of OCM processes in a complex context, and leads delivery of activities as needed

• Provides OCM thought leadership to project team to develop strategies and plans

• Leads and supports planning sessions with multiple clients and stakeholders and project team leaders at various organizational levels (including senior clients) to improve awareness, understanding, acceptance, and advocacy for organizational and business process changes

• Identify areas requiring training and ensure gaps are completely filled within a given time frame.

• Collaborate with supervisors for performance enhancement of least performing personnel.

• Identify, estimate and correct deviations and defects in the quality system process.

• Configure management required audits and perform customer staging.

• Inspect, monitor, record and report quality data for production and incoming Inspection activities to assist in operations.

● Systems Engineering: Led design and multinational rollout of robust, scalable and secure electronic data interchange (EDI), enterprise resource planning (ERP) and point-of-sale (POS) systems for clients
Results: Completed projects up to two months ahead of schedule, as much as under budget and to universal client acclaim.
● Custom Software Developments: Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.
Results: Delivered industry-leading software that saved clients millions of dollars, shortened processes from weeks to minutes, captured #1 market share and generated in annual revenues within year one of launch.
● Database Developments: Guided teams in the development of relational database management systems (RDBMS) for clients
Results: Improved the consistency, recoverability and accessibility of data.
● System Integrations/Migrations: Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies.
Results: Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered by as much as under budget.
● Enterprise Implementations: Directed global rollouts of new software and systems for clients.
Results: Ensured defect-free releases through careful planning, testing and QA efforts.

● ISO 9001:2015 Auditor ( Implemented QMS in Eli )
● Business Intelligence Manager in Eli(MDO)
● Led and conducted a change management initiative to improve a workflow system. Implemented changes are expected to decrease coordination time by 50% in Jan 2016
● Evaluated a centralized database and recommended changes to comply with HIPPA.
● Defect Categorization, measurements and process improvements.
● Provides leadership to project teams and works closely with business functions to drive improved operations
● Manages multiple projects, provides status updates on performance against plan and meets delivery targets
● Develop and execute action plans to mitigate, close and/or eliminate issues, and to create efficiencies
● Work to project management principles, addressing timelines, risks, KPIs and overall performance
● Create and manage meaningful metrics to uncover areas for improvement, to measure and communicate project priorities, and to track impact of process changes
● Responsible for the identification, management and execution of projects which will deliver operational improvement and business continuity
● Leads ad-hoc, team-based workshops using Kaizen or Action Workout event tools

● Created Test Scenarios and Test Cases according to the business and system requirements
● Used Tortoise SVN for subversion and checkout Test scripts for java developer.
● Executed test Scenarios using both manual and automated testing using Twist Agile Methodology
● Recorded and executed Test scripts manually using Sahi and Selenium2.0 as web driver
● Co-ordinate with Java Dev. to write code on backend for automation testing using selenium 2.0
● Used Firefox browser to installed Selenium IDE to test the Catalina test portal BPT server
● Used firebug to track the error of recorded script in selenium IDE
● All the Bugs that came up during testing process were reported through JIRA bug reporting tool
● Involved in UAT-SQA testing on application like Manufacturer and Client Package
● Involved in deployment of SQA staging environment into UAT
● Raised the Ticket in JIRA against defect of each module in Manufacturing Program
● Participated in reviews and defect report meetings weekly
● Involved in regression testing for the modified builds.
● Intentionally raised defects by giving validations and doing negative testing on applications

● Created company’s first comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards. Accelerated average QA testing turn-around time by 25% or more, allowing company to accept more testing projects without increasing staff.
● Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.
● Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.
● Delivered thorough QA testing reports that determined product quality and release readiness.

● Identify and give feedback on agent shortcomings in soft skills and process knowledge.
● Online/offline monitoring of agent calls to audit and scrutinize.
● Daily Reports on Quality Deviations
● Auditing calls based on set parameters and CTQ’s.
● Taking training for new batches regarding quality parameters.
● Preparing shift timing reports
● Reviewing the performance of the Agents
● Giving Feedback to operations regarding any deviations in process
● Monitored testing procedures and ensured they were performed according to standard testing methods, established specifications, and required protocols.
● Identified problems in equipment or procedures, and took the steps necessary to correct the issues.
● Wrote technical reports that included testing protocols, deviation reports, and trend analyses.

● Achieved the highest percentage of on time departure as an airport customer service agent
● Created a procedure at the check in counter for passengers to review their final destination and improved company accuracy of properly tagging bags
● Appointed by Station Manager to perform inventory for supplies at ticket counter and to maintain all ticket counter equipment
● Became the lead "go to" person based on knowledge of policies and procedures, and how to operate airport equipment at the ticket counter and gate area
● Implemented a time saving procedure which increased customer satisfaction by reducing the wait time at check-in and increased our on time departures percentage
● Selected by Midway Airlines for Station Supervisor role due to exceptional service and knowledge of airline operation and procedures.
● Provided feedback and guidance to appropriate company leaders based on information gathered from such surveys and audits.
● Provided interpersonal skills, Counseled/ motivated team and addressing their concerns.
● Solid understanding of airport domestic and international policies and procedures.