Salesforce _Siebel Migration and Service Cloud Implementations: Client (McKesson - USA)

Ledonsite project, provided technical direction and managed client relationships.

• Discussion with business to understand the requirements [conduct workshops].
• Translate Requirement study to functional doc and design docs, and do Effort estimation for the development.
• Provide high level design and Technical architecture and lead development efforts from offshore.
• Manage operations on-site with the client resources.
• Review the Architecture artifacts and Strategies for Siebel to Salesforce Conversion.
• Experience in Salesforce CPQ configurations[functional & technical] and customization with sales cloud.

Service Cloud Lightning Implementations: Client (Walgreens –USA)

Program Management and Lead for onsite client Business and Technical resources and onsite-offshore model. [Force.com platform (Cloud computing) and Service Cloud].

• Service Cloud experience including design and development of Service Cloud console Lightning components.
• Experience with Apex Class and Trigger development.
• Experience with Lightning Community Cloud (Customer Community and Partner Portal) development.

Lead and Demand Management Implementations: Client (Thomson Reuters –Lewisville).

Requirements and Design for a Proprietary Product (Managed Package) for Standardizing the Business Process on Custom Force.com Platform (PaaS).

Worked on CPQ configurations for the quote and order process for product sales.

Event Management Implementations: Client (Johnson & Johnson –Cincinnati).

Requirements and design for building and integration of event Management Application in Force.com platform (Cloud computing).

Credit Connect Client Application in Financial Domain: Client (Equifax –Atlanta).

Requirements and Design for building and integrating multiple Credit Bureau interfaces in Salesforce platform (Cloud computing). ConsultBusiness to understand requirements and translate to System Requirement Study doc and design docs. Effort estimation for development.

• Created the requirement document, project plan, and implementation plan and project closure.
• Lead Technical analysis and Data Analysis for the project.
• Lead production support and data Verification.

• Eliminated the overhead and redundant Applications resulting in cost savings and increased efficiency. Data Integration was implemented for the Full load (~1M records).

Increased the data availability and accuracy of the Data directly from Credit Bureaus

Salesforce Partner Portal Implementations. Hi tech Domain Client (Renesas - Santa Clara).

Led requirements and design for building and integration of multiple interfaces with Salesforce.

• Technical Project Manager for Client implementations with the Salesforce CRM Product and Customizations.( Capture Business Requirements & Solution Design and Integration design )
• Led overall project, providedtechnical direction and maintained client relationships; involved with estimations, WBS and resource management.

Salesforce Sales Cloud /Service Cloud Implementation MFG Domain (Nissan - Franklin)

• Led and managedrequirements and design/development for building and integration of multiple interfaces with Salesforce.
• Discussion with business to understand the requirements and translate them to System Requirement Study doc and High Level design docs, Effort estimation for the development.

Salesforce Sales Cloud Implementation for Hi Tech Domain Client (Citrix - Fort Lauderdale)

• Led and managedrequirements and design/development for Opportunity Management and Vantive (CRM) Replacement.

CS One Project Maintenance and support Hi Tech Domain. --- Client (CISCO- San Jose)

• Worked on system Study of [As _Is] landscape (Systems), Gap analysis, and high level design for major/minor enhancements.
• Salesforce Org Consolidation and Support Project Life Sciences-- Client (Merck Boston)

Worked on system Study of as _Is landscape (Systems), for both the source and target Orgs.Involved in analysis, high level, and design and consolidation strategies for the Org Data Migration Activities.

• Salesforce Development and Support project ECS Domain ---- Client (DIRECTV LA)

Involved in analysis, high level designin the level of Technical lead/architect and interfaced with offshore developers. Designed federated single sign on (SSO) with ping identity service provider and Salesforce. Designed security model for shopping cart – Siebel salesforce conversion application.

• Salesforce Development and Support Project Healthcare --Client (DC Health Exchange)

Involved in analysis, high level design as a Technical lead/architect and interfaced with offshore developers. Involved in Service cloud integrations with IBM Curam and SFDC AppExchange Products such as survey force, IVR integration and Knowledge

• Customer Master Data Integration in Salesforce: Lead to enable client and internal project delivery coordinates with Client Services, PMs and Department Leads to ensure the project meets client/internal requirements.
• Legacy Conversion to replace SFA Daily Delta Files from Legacy (BAP) system: Led team to enable client and internal project delivery coordinates with Client Services, PMs and Department Leads to ensure the project meets client/internal requirements.
• Lead automation (Web to lead and Web to Case process in Salesforce) and Safety-kleen.com: Streamlined Commission Payable System by integrating with up to date information from SFDC; implemented Salesforce Security Model using Profiles, Permission Sets, OWD, Roles and Sharing Rules. Implemented declarative Salesforce platform features using Object model, Relationships, Record Types, Page Layouts, Validation Rules and Workflows etc.

Consultant in Enterprise Applications PMO group for their Client Application Management Projects.

• End-to-end Project Management for the Integration project with ASP.net project and SAP BW –BI. Project Change Management Planning (managing the Scope and Resource changes and schedules).

Client: Ford Motor Credit Company. Role: Project Manager / Project Lead /Consultant.

Used Vehicle Information System Project: B2B web based MIS for Vehicle Remarketing to manage used vehicle inventory.

Automated Credit Application Systems (ACAP) in Commercial Lending: Managed Project Enhancement and Production Support

Enterprise Data Warehousing Project in Commercial Lending:Consolidated all Data from ACAP, LA and Pinnacle Projects

Customer Lending Customer Service Website: B2C website enabling customers to view Fleet Data on line; Involved in the complete Software Development Life Cycle (SDLC) which includes the SDM phases (Inception, Elaboration, Construction and Transition).

Ecommerce project: Enabled people to choose their Electricity and Gas providers; Involved in the complete Software Development Life Cycle (SDLC) which includes the SDM phases (Inception, Elaboration, Construction and Transition)

Production support and enhancements for online credit card transactions processed through Secure Socket Layer (128 it security level). Third Party certificates used for encryption and decryption of the data