PT Invoice Overview: these deals with invoices summary of various states of customers. Validating their data in the database and forward those to the next team to process the invoices for payments as per the state regulations. Process overview: process involved verification of cases Received in batches under 6 different queues each having its own sub queues. Scope of automation: constructing the received batches into structured, segregated bulk of data thus befitting Easy work allocation, structured storage of Bills, efficient AHT Tracking and billing.

PT Search Overview: This Process deals with E-mails notification of various data received in a Messages Manager application where associates need to work on scenarios based on those mails. Process Overview: Process Involves searching through mails received from particular payers in the Messages Manager application and updating received information into tracker. Scope of Automation: Involved partial automation of process, providing the segregated data dump as output thus carving out the workable volume to be allocated to associates.

Cash Application works on Payment posting using invoices received as Excel batches. Automation Involved in end to end process automation by picking input data from the received Excel batches and posting checks in the application accordingly. PROCESS OVERVIEW Esis, Sedgwick, Zurich: This process deals with invoices received through an Excel sheet. Where BOT will pic each Invoice form the sheet and extract details from the Cash Application and map the details with the Excel data, if the details are match BOT will post the checks if it doesnt BOT skip and through it into exceptions (Escalations). Scenarios: Post Checks, Escalation 1. If patient record found then it Post checks. 2. If patient record not found then it Escalate.

NON-RU Overview: This process deals with the Emails with attachments which BOT will filter the emails based on the scenarios such as Out of Office Delivery Failure Sedgwick,SCIF MEM Then BOT will Forward the emails to respective mail Ids and then delete them. And the respected data will be imported to Excel sheet as output. PROCESS OVERVIEW Travellers/Liberty: This process deals with the updating referrals of the patients. The process is referred as Intake-Operations and it comprises of details of the referrals received from Patients/Adjusters/Referring MD/ auto injured workers. Need to review the claimant information from the source and then enter the details from the source into phoenix application. Scenarios: NEW CLAIM/EXISTING/ADD REFERRAL 1. If patient record found then its existing claim. 2. If patient record not found then creating new claim. 3. If there is an existing claim and again a new request (package) has been received then it will be an add referral.

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