About Me
To secure a challenging vocation and to transcend in the field of new technical advances....
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Portfolio Projects
Description
Working on ticket tool BMC Remedy and co-ordinate with client for every single issue.
Assigned to client site providing hardware & software support for Desktops, Laptops & Servers.
First line of support for over 6000 users and L2 support for remedy users.
Resolved issues related to printer and network connections. If problems could not be resolved, escalated them to next level of support &Configure mail box from the users mobile.
Provide support on RHEL & CentOS operating systems and Windows XP/7/Win8/2k3/2k8/2k12.
Handled the task of responding to user's inquiries about various Windows and Linux operations.
SAP GUI installation and configuration, MYSQL & Visual studio, http, nfs, samba installation.
Support all kind of VPNs like check point, Citrix, MSIT VPN, Cisco any connect and Junos pulse.
Providing the L1 support bit-locker & McAfee Safeboot implementation & troubleshooting.
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