Job Role and Company Client

• Desktop Laptop Hardware support

• Installation of Operating System i. e. Windows 7.
• Asset management.
• MIS Support.
• Software Installation
• All kind of Technical support
• Installing Configuring all kinds of Printers, Scannerand LaserJet as per Network Environment.
• Supporting Client remotely with the help of remote setup tools .

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Job Role

• Installation of Operating System i. e. Windows 7.
• Coordinating with respective team for the creation of Mailbox, Group Access & Internet Access.
• Creation & Deletion of users on Active Directory.
• Supporting clients remotely with the help of remote support tools such as Remote Desktop Connection, Team Viewer and Ammy Admin.
• Installing Configuring Lotus Mail, MS-Outlook & Solved their problem.
• Installing Configuring all kinds of Printers, Scanner and LaserJet as per Network Environment.
• And also Troubleshoot all kinds of Printers, Scanner problem.
• Mapping Network Drive.
• Configuring &Troubleshooting LAN, Data Card related problem
• Responsible for attending calls regarding Laptop, Desktop, and Printer.
• Installations, Troubleshooting & Handling of all day to day calls on-site.
• Maintaining tracker of the calls & submission of reports to higher authorities.
• Maintain Vendor contacts and relationships to ensure timely and effective resolution of problems/failures.
• Maintaining tracker of the calls & submission of reports to higher authorities.
• Maintaining Asset Inventory.
• Mapping Network Drive.
• Installing Configuring Outlook Express, Windows Live Mail, MS-Outlook & Solved their problem.