Performed production controller checks and released materials from our manufacturing control system.  Used computer tools to monitor, track, prioritize and improve product flow while interfacing with various groups in equipment acquisitions and installation.  Introduce advanced manufacturing, assembly and packaging techniques.  Certified in “Process Wafers” Polisher, Wet station, and general maintenance on tools in a clean room production environment as well as other factory maintenance.

Tech Support responsibilities include repairing and troubleshooting computers, printer and cabling issues.  Worked on network problem with over 250 user’s workstations and 6 servers.  Handled phone support dealing with connectivity, passwords, printers and other minor issues.  Installed software suites remotely and directly on user’s computers.  Assisted in a network migration from a NT 4.0 environment to a Windows 2000/XP environment.

Performed upgrades, new installs, and managed multi server based networks (Blades, Rack mounts, and Server boxes), Such as S390, AS400, RS6000, and more.  Some of the multi Server Networks are OS2, WinNT, Win2000 and Win2003.  With as few as 25 user’s and printers and up to 350+ user’s and about 200 printers.  Have experience with Tellnetting, IP Addressing, Remote/Local support and Naming conventions (LAN/WAN).  Also have experience with POS systems and VoIP. 

Field Service Tech: Performed Repairs, Installs, Rack & Stacks, Upgrade to customers HP Server Network System.  Provide general end user support.  Diagnose and resolve technical hardware and software issues, Communicate with customers.  Provide technical assistance on issues ranging from laptops to servers.  Work through a daily schedule in company Time and Billing system that has been established through the dispatch process. Did repairs on Laptops, Workstation, rack mount servers using HP and Opinions tools.  Used Ghost and other imaging tools.