Troy S.

Troy S.

Seeking a Senior Software Packaging, Deployment, Migration and 3rd level Support Specialist position

Markham , Canada

Experience: 15 Years

Troy

Markham , Canada

Seeking a Senior Software Packaging, Deployment, Migration and 3rd level Support Specialist position

60000 USD / Year

  • Immediate: Available

15 Years

Now you can Instantly Chat with Troy!

About Me

•    15+ years of IT experience in a wide range of large business Network administration, with PCs, LAN, WAN support, Packaging, Distribution, Imaging and Quality Testing
•    Application deployment experience includes 3 years of SMS...

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Portfolio Projects

Deskside support services

Company

Deskside support services

Description

  • Performing deskside support services for the GN as part of the Cyber Incident Response
  • Installed software and peripherals for end users in multiple departments in Iqaluit, Nunavut
  • Working with the service desk team to respond to user support requests
  • Logging notes in Service Desk tickets within Heat to reflect tasks completed
  • Answering calls and logging tickets as part of the service desk team
  • Other related activities as directed by the Manager, Service Desk
  • Imaging new and old PCs and follow the standards of GN in naming conventions and update patches and BIOS
  • Connect the peripherals and install the drivers and test the connectivity and proper driver install

 

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Skills

Visual Basic

Publish application

Company

Publish application

Description

  • Publish application on catalog and software center for push and pull troubleshoot deployment using SCCM log files and standard log files created by vbscript, PowerShell and MSI
  • Upgrade, manage multi-version software depending of the behavior and co-ordinate with vendor
  • Manage and deploy Microsoft and security patches and check for compliance
  • Tracking tickets of incidents and resolve it and escalate the issue for mediation
  • Packaging application using InstallShield 2019R2, AdminStudio 2019 Enterprise Edition and InstallShield ISS file for SCCM 2012 and 2016 deployment to install and uninstall
  • Packaged MSI, APP-V and Citrix environment and tested and UAT for sign-off
  • Using PowerShell and VBScript install and uninstall packages and create log files
  • Working with Testing and UAT resources to resolve the issues and tweak the packages for production.
  • Create Group Policy as per user request and test in Development environment.
  • Documents the install process, testing and log files for packaging environment

Environment: Windows Server 2012 &2 016, Windows 10 & 7, Office 365, InstallShield 2019 and SCCM 2012 & 2016 and MDT 2013

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SCCM package

Company

SCCM package

Description

  • Solution for package, design and delivery APP-DNA, MSI, legacy and APP-V using SCCM
  • Setup SCCM package with pre, post using InstallShield or SCCM package with
  • Dependency
  • Created Major, minor with upgrade code or apply the patch MSP to MSI in command level
  • Led the team for APP-DNA infrastructure & testing and packaging on customer application
  • Creation of a statement of work (SOW) for the team meeting includes formulating a solution, scope and deliverables, identifying assumptions, dependencies, risks and responsibilities wherever applicable
  • Technical focal point for the Project Manager
  • Participated in meetings of a project as a subject matter expert (SME) on IT technology issues
  • Responsible for process and procedures improvements on packaging
  • Provided 3rd level support to customer on packaging and distribution problem
  • Resolved packaging, distribution and integration issues on supported and approved applications in the environment
  • Understood and documented customer request for new technology or products
  • Assisted the New Business team when necessary to price a new solution for a new technology or product
  • Part of the team for image creation of Windows 7 (32bit & 64 bit), patch process and distribution infrastructure

 

Environment: Windows Server 2008R2, Windows 7, Lotus Notes, Exchange, Office, SCCM 2007, InstallShield 2010, APP-DNA, APP-V, VMware server and workstation

 

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Tools

Lotus notes

Software Deployment/Packaging

Company

Software Deployment/Packaging

Description

  • Packaged shrink-wrapped applications and legacy application using Flexera Admin Studio 6.0 and Flexera InstallShield 2010 for Windows 2000, XP and Windows 7
  • Created robust one package for Windows 2000, XP and Windows 7 using different component to different operating system using version logic
  • Created group policy for application and operating system requirement
  • Slipstream service pack with vendor MSI administrative installation point package
  • Created Major, minor with upgrade code or apply the patch MSP to MSI in command level
  • Deployed XP images and created containers, advertised and distributed packages using SCCM 2007
  • Setup SCCM package with pre, post using InstallShield or SCCM package with dependency
  • Upgraded XP and 2000 images to Windows 7 image
  • Helped SME for UAT test and sign-off application for deployment
  • Supported QA and production environment of roll-out phase of software
  • Troubleshoot permission, firewall port and group policy for applications to work as user
  • Created MST for vendor application and Orca for importing and exporting tables
  • Managed users and created group policy for software distribution in AD
  • Created VMware images for packagers and used for software packaging
  • Distributed applications using AD Group Policy for new PCs and SCCM 2007 for live PCs
  • Design and fellow release process of software build with release manager and coordinate the UAT and pilot release
  • Updated RFC in share point with versioning and progress status for development, QA, UAT and production.

 

Environment: Windows Server 2003 & 2008R2, Windows 2000, XP & 7, Exchange, Office, SCCM 2007, InstallShield 2010, VMware server and workstation

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Skills

VMWare

Tools

sccm

Created VMware images for packaging and testing purposes

Company

Created VMware images for packaging and testing purposes

Description

  • Packaged shrink-wrapped applications and legacy application using Flexera InstallShield Admin Studio 8.6
  • Created VMware images for packaging and testing purposes
  • Utilized vender MST tools create transforms and fine-tuned with Orca
  • Created Major, minor with upgrade code or apply the patch MSP to MSI in command level
  • Deployed XP images and distributed packages using SMS 2003
  • Setup SCCM package with pre, post using InstallShield or SCCM package with dependency
  • Packaged and distributed Microsoft Office 2007 for productions PCs
  • Sequenced Office Apps using SoftGrid and distribute using SoftGrid Client Management
  • Managed monthly Microsoft patch using SMS Software Updates deployed from pilot to production
  • Tested packaged apps and distributed to production PCs using SMS 2003
  • Supported 3rd level technical staff for knowledge transfer and problems

 

Environment: Windows Server 2003 & 2008, Windows XP, Exchange, Office, SCCM 2007, Admin Studio 8.6, VMware server and workstation

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Skills

SMS

Tools

Windows

Packaged shrink-wrapped applications

Company

Packaged shrink-wrapped applications

Description

  • Packaged shrink-wrapped applications and legacy application using Flexera Admin Studio 6.0
  • Slipstreamed service pack with vendor MSI administrative installation point package
  • Created the documentation for packaging and QA purpose using SharePoint
  • Troubleshoot permission, firewall port and group policy for applications to work as user
  • Created transform file for vendor application and Orca for importing and exporting tables
  • Distributed applications using AD Group Policy for new PCs and SMS 2003 for live PCs
  • Setup SCCM package with pre, post using InstallShield or SCCM package with dependency
  • Created Major, minor with upgrade code or apply the patch MSP to MSI in command level
  • Helped SME for UAT test and sign-off application for deployment
  • Managed users and created group policy for software distribution in AD
  • Created VMware images for packagers and used for software packaging
  • Delivered and created bits packages and advertisement for SCCM 2007
  • Design and fellow release process of software build with release manager and coordinate the UAT and pilot release
  • Updated RFC in share point with versioning and progress status for development, QA, UAT and production.

 

Environment: Windows Server 2003 & 2008, Windows XP, Exchange, Office, SCCM 2007, Admin Studion6, VMware server and workstation

 

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Tools

Office 365