• Effectively strategized IT separation, and transition planning for determining the approach for the applications and infrastructure, and subsequently detailing the plan consisting the necessary separation activities. It includes the program execution and governance.
• Experienced in delivering on complex projects together with aptitude in risk mitigation, applying professional project management principles to accomplish projects
• Collaborated closely with Senior Executives to hit key business goals and defined project roadmaps
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Coaching the team on Agile principles and processes.
• Having established the PMO credentials, established the PMO as a broader center of excellence providing project management services to functional areas across organization and other operating groups on a global basis
• Prepare digital strategy, transformation roadmap, articulate benefits and business case, evaluate and select solutions for different banks, telecoms and Real Estate companies.
• Manage Oracle ERP and other projects on a timely basis ensuring timescales and budgets are met.
• Coordination and running of the business and gap analysis track the risks and issues ensuring timely resolution.
• Defined Blockchain Development Structure for product teams, and successfully navigated the project to phase 1.
• RPA assessment and solution designed for a business process

Clients: Maxis Telecom Malaysia; Affin Bank Malaysia; May Bank Malaysia, Malaysian Airlines; SapuraKencana Oil Singapore & Malaysia

• Led the Business transformation project for largest telecom service provider in Malaysia. The strategic elements were:
  • Consolidate market share
  • Accelerate growth in data, 3G and wireless broadband with a multi-media and broadband drive
  • Foster an integrate approach to customer experience and achieve customer centricity in the Organization.

• Resourcefully developed the m-Commerce & E-Commerce Strategy, Execution Proposal, created prototype and interfacing with client to implement solutions for largest telecom company in Malaysia (4 million USD).
• Review bid proposals and to Manage bid plans, teams and inputs from a variety of stakeholders. Keep track of prospective bid and final proposal to customers
• Developed digital strategy for retail & corporate banking, Roadmap of Digital transformation, articulate benefits and business case, evaluate and select solutions.
• Designed & framed the concept of Omnichannel banking platform with real-time data synchronization by making the same set of services available to customers across all the channels, both digital and offline. For instance, customers can start the onboarding process with one channel and finish it with another without the need to provide the same data over and over again. The Omni-Channel customer experience spans:
  • Mobile, email, and online portals for self-service
  • Branch for in-person service
  • ATMs for automated service
  • Social Media, Group Video Chat, and Call Centre for agent interactions
  • Cloud-based document repositories, automated decisioning, E-Signed documents and third-party services in the back office
• As a “PMO Manager”
  • Established a “Hub and spoke” support infrastructure for PMO consolidated planning information across multiple work streams for executive reporting.
  • Sourced and recruited support staff, introduced and operated a PMO and produced overall program plan and detailed robust project plans.
  • Prepared and published standard PMO templates, deliverables, shared folders filing system and managed the PMO processes.
  • Initiated, led, developed and delivered a complex, multi-parameter PMO/BPO (Business Process Outsourcing) across a matrix organization.

I was working for FGIT (IT arm of First Abu Dhabi Bank) UAE as Program Manager since 2014 onwards. During 4+ years in FGIT – I have worked on / handled multiple projects of various dimensions - First was

• Implementation of Strategic Siebel CRM and ERP projects:

As an ERP Sr. Manager, I was responsible for end-to-end delivery of implementation of ERP, Siebel CRM, OBIEE Analytics and Master Data Management (MDM) at First Gulf Bank UAE and finally integrated with Core banking (T24) and Oracle Financials. In addition to that I have established COE centre within FGB – COE consists of 14 members team from business and IT, which looks after the Oracle ERP/CRM application maintenance support, provide training to new users and take care of small and medium enhancements based on business priorities in the form of different releases.

• Have led the integration project which emerge as the merger of 2 largest banks in Middle East and South East Africa. Revenue maximized by way of product rationalization in terms of functionalities, features and validation with the collaboration of employees across the merged banks
• Have taken the initiative to implement Framework technology upgrade project for 17+ Critical applications including Core banking, Channels, payments and Document Management System (DMS) in First Gulf Bank. Increased critical applications availability from 93% to 99.99%
• Laid downthe foundation of Digital technlogy and Developed Digital transformation roadmap to deliver business outcomes by transformation of IT applications and infrastructure
• Managed a complex migration and integration of 30+ legacy applications into newer applications
• Managed the transition of 800,000+ customers with respect to their customers, financial and products related information
• Effectively strategized IT separation and transition planning for determining the approach for the applications and infrastructure, and subsequently detailing the plan consisting the necessary separation activities. It includes the program execution and governance.
• Implemented the digitised banking platform – it was based on Service-oriented architecture (SOA) as SOA ensures components can interact with each other in a standardized way and therefore allows for easier integration and greater reuse
• Digital platform was seamlessly integrated across organization and third party using OPEN and INTERNAL APIs with Master Data Management (MDM), Siebel CRM, Oracle ERP, Loan Origination system (LOS), Core Banking (T24 – Temenos), Payment systems [UAEFTS – Fund transfer system, UAEDDS – Direct debit system, ICCS – Image cheque clearance system, RCD – Remote cheque deposit], Document management system (DMS)

• Having 13+ years of experience in Oracle E-Business Suite and successfully led 15+ Oracle ERP, CRM and BI implementations in Real Estate, Banking, and Telecom Industry
• Expert in Oracle ERP/CRM Releases 10, 11, 11i, 12i with a solid functional and technical understanding mainly within the Oracle ERP Modules related to Inventory, Procurement, iProcurement, i-Supplier Portal, Order Management, Oracle Property Manager, GL, Account receivables, Oracle Payables, Advanced pricing, Advanced Supply Chain Plan (ASCP) and CRM Modules including - CRM Foundation, TeleService, iSupport, Field Service & Advance Scheduler, TeleSales, Sales Online, Oracle Marketing, Sales Contracts, Oracle Incentive compensation, Interaction Centre (Oracle Inbound, Email Centre & Scripting), One-to-One Fulfilment, Install Base

Clients: Jordan Telecom, Aircel Telecom, Emaar Properties, Emrill Services, Dubai Holding group companies (Dubai Properties, Dubai Healthcare city, Dubai Internet city, Knowledge village, Dubai land, Dubai Biotech, Dubai, Industrial city, Tatweer, Dubai Media city), NSTAR Electric & Gas Corporation Boston (MA) USA

• Responsible for Architecture, implementation and execution Oracle ERP/CRM projects in Middle East, US and UK. It includes implementation of Real Estate and Banking, Telecom domain

• Bid plans & follow ups and ccoordinated with departments prepared and reviewed all technical proposals.
• Provided Techno-functional expertise for implementation of Oracle ERP and CRM Solutions for Bahrain Telecom