Air Canada is Canada's largest domestic and international airline serving more than 200 airports on six continents. Canada's flag carrier is among the 20 largest airlines in the world and serves more than 41 million customers each year.

Online Account Opening is a process of Opening Bank account. It is an automated process where with minimum time a bank can open client account with all verification and required detail. AOP is process which followed role based activity. It is consist of Work Step where different role of worker can function their role for process the workItem for the next queues . Queue is basically an area where workItem stay for some specific time and if action is not taken on time it will raise an alert to reporting or it will send an email for notify the priority of task which is assigned to the same.