·      Functional requirement gathering.

·      HLD and LLD documentation for the broadband and wifi scenario.

·      Designing Solution for PCRF and OCS.

·      Integration Solution for Third Party Vendors.

·      SPOC for Customer.

·      Team Management.

Interact with customers – understand their business needs/issues, provide product details

·      Call flow design.

·      Migration Planning.

·      CBS Expansion.

·      Pre and Post Migration Testing

·      Migrating data from old system to new system.

·      Application Upgrades.

·      Daily Maintenance issues.

Took part in technical call center bidding and created solution for call center.

·         Offshore team management and development of operations scripts.

·         Responsible for service/product design & change request management for Lebara mobile countries.

·         Design and Architecture, integration with the Charging System OCS5.5. New VoIP application Lebara Talk (worldwide deployment Asia, America and Europe).

·         Close coordination with marketing team to understand, design and implement Product and Tariff changes on the system, ensuring that the business requirements are met within the timelines given. 

·         In direct contact with the Network and Business teams, evaluating the services impact for new projects, product and change requests.

·         Have involved improvement process with Business team/Pricing team, to make the delivery more efficient and reactive to challenge/competitive with the market.

·         Interaction with other BSS systems such as BI, CRM, Online and other IT systems.

·         Troubleshooting incidents reported by support customer service.

·         Implement and Maintain the Charging configuration for Lebara Mobile covering all over the world customers and services.

Team Management

Resource Planning

Software Developmentt

GTM for offshore center