Gaurav S.

Gaurav S.

Lead Technical Support Consultant

Greater Noida , India

Experience: 10 Years

Gaurav

Greater Noida , India

Lead Technical Support Consultant

44040.5 USD / Year

  • Notice Period: Days

10 Years

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About Me

Results-driven web developer specializing in Analysis, Design, Development, and Support of Internet, Intranet, Client/Server technologies, product lifecycle and SaaS based E-commerce platform. Accustomed to fast-paced environment, team and individual...

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Portfolio Projects

Description

This was an internal project, required by a senior executive. He wanted to allow all the employees, to share the feedback or send him an email, as anonymous.

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Description

This was required to support team members. Initially, managers were supposed to pull employee data from different sources, create excel sheets, and share it with their team members. Using this project, we connected different sources and created a dashboard, so the employee can log in and see their data visually.

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Description

Chat tools for employees within the organization. It also includes a forum to question and answers.

You can publish the group chat once it is over (making it public).

You can create a chat room and close the room after the session was over.

People can post their questions regarding any issue. People can add their votes to each question.

The senior executive used to answers these questions.

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Description

CRM / Escalation Manager tool helps employees to escalate a case to their SME or senior levels. SMEs can review their request and suggest further about the case.

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