Genesys was previously using Oracle CPQ package to perform their Quotation & Order process which was then replaced by our own tool developed entirely custom tailored to our needs. The tool supports both Licensing & Renewal process and integrated with NetSuite through Dell Boomi for Order management.

First Data required a Community Portal where its merchants, partners and enterprise workforce could post queries and resolutions and also to promote merchant self-service for case/tickets to get their issues resolved. Community is entirely developed with lightning components using Community Builder (Napili Template).

The goal of this project was to replace the Existing Project Work Place (PWP) application with a new and more streamlined product built on the Salesforce Platform. It will allow for a significantly more detailed ability to track implementations for large scale clients starting from deal inception to final delivery to the client. The project is hosted in Lightning Experience with lighting components as well as integrated with Milestone PM+ Managed package.

First Data came up with a requirement to develop a self-service site which resolves customer questions/Issues quickly. The Knowledge Base was configured for both Internal and external users. The requirements were not feasible with Standard Article management. The Project was completely customized with Knowledge Base API which includes Article creation, Modification and publication.

Work Case Management System is an existing application (Phase 1) hosted on Salesforce which is developed to handle merchants Issues logged as Case by service agents. First Data supports the merchant in case of mismatch of credit, Incorrect Debt Amount, Credit Adjustment. WMS Phase 2 is a most complicated console project which involves searching and adding records from external system and links it to the Case. Generate Legal letter dynamically based on the records linked it to the case.

This project was based on Business Planning and Territory Contact Management

• Developed Lightning Components for Project workplace system
• Developed supporting Apex Classes & Triggers.
  • Configured Process builders for Posting Chatter feed & invoking apex method.

Sales Acceleration

To take the sales process to the next level by optimize all the process from Lead to Order. Phase 1 scope is to improve the Team Management process for Accounts & Opportunities which involves developing multiple Lightning Web Component

• Develop 7 lightning web components to allow users to manage the account & Opportunity teams through custom wizard.

The goal of this project was to replace the Dot Net Licensing application with a new and more streamlined product built on the Salesforce Platform. It will allow for a significantly more detailed ability to generate, update and track the licenses generated for Genesys Product. The project is hosted in Salesforce Classic with an integration with AWS webservice for License API call.

• Provide consultation to the stakeholder on the new requirements/enhancements.
• Perform design and implement the solution for business requirements.
• To take care of the Genesys product upgrades with in Licensing application whenever there is a change in Master Product table using Triggers & Apex classes.
• Develop Subscription Licensing components using VisualForce and Apex and perform callout to AWS service for License generation.
• Automation of Renewal Opportunity generation when a primary opportunity is closed, and related service contracts are created.
• Develop Visualforce Page & Apex triggers on Quote & Order object to support Multi ship orders.
• Deployment of changes to QA and other higher environment by preparing Build Tracker (Deployment form) with change set/ANT.
• Handling production tickets in Service Now tool and provide fix if any.