Analysing Online/Print News articles, Social Media and Audio Visual News shows and Communications for Aviation(Airbus, Lockheed Martin, Aerospace) across various markets for Clients as well as its Competitors

Call Auditing of the recorded calls based on pre-determined parameters  Provided one to one feedback to agents on weekly basis  Delivered weekly dashboards for management  Identified the training needs of an agent or a QA  Facilitated training to new batches and Knowledge Transfer regarding quality parameters  Call Trigging; identified calls failing to meet pre-defined standards and their problem(s)

I made a website on our college blog where every college student can posts their blog

Worked at Skymap Technologies company for location based advertising project. The company was using geofencing technology to make blueprints.

Analysing Online/Print News articles, Social Media and Audio Visual News shows and Communications for Aviation across various markets for Clients as well as its Competitors. Perform analysis and develop reports in excel for client. Communicating with the clients on daily basis.