About Me

Digital Customer Experience Design & innovation Business Leader, Design Management Strategist recognized for innovating, incubating, and driving strategic initiatives in the context of Enterprise-Consumer Digital Transformation, with over 20+ year...rategic initiatives in the context of Enterprise-Consumer Digital Transformation, with over 20+ years of strong industry experience. Proven track record of helping enterprise product engineering & design teams infuse human-centered-design thinking approach to advance deep target user/business/ context insights, to innovate on product and service experiences, deliver business value and differentiate. Successfully impacted top-line & bottom-line, managed P & L effectively, delivered enriched productivity & utilization through efficiency, quality initiatives, and pyramid optimization. Consulted & directed numerous digital experience design strategy programs, large & small digital interactive experience improvisation, and re-imagination projects for consumer and enterprise digital contexts for fortune 500 clients.

Extensive applied experience defining tactical approach towards strategizing consumer (digital) platform/channel experience strategy, business modeling, road-map and productive problem solving approach with a clear focus on meeting underlying business performance objectives while enhancing intended customers experience matrices.