About Me
- Accomplished Senior IT Professional with over 15+ years of demonstrated career excellence in Project & Program Management and Service Delivery Management
- Managed and delivered IT services for large projects to global clients ...
Achievements
- Lead and delivered IT services for large scale programs/projects of varying complexity for global clients (in BFSI,
Energy and Utilities, Manufacturing, Travel domains) within Scope, budget and schedule
- Lead large transition program right from the Pre-Discovery phase all the way through various transition phases (Discovery, Transition planning, Knowledge transfer, Secondary, Primary support & Post transition phases)
- Achieved in increasing the team's productivity by closely working with them & provide guidance and support to met project goals and objectives
- Achieved in implementing quality standards/Frameworks (like Agile Methodology, ITIL, SEI CMMI L5 & ISO process) and continuous improvement initiatives (on customer concerns) for the managed projects which helped to improve customer satisfaction level
- Achieved in improving project service levels and unit level operation efficiency parameters for the profit of organization
- Established good working relationship with customers, project team's & internal stakeholders by providing timely updates/accepted feedbacks and improved upon.
- Ability to cross skill across technologies, domain's, standards as per the needs by utilizing modern teaching methods (such as e-learning and team learning) & on-job self learning’s and trainings
- Successfully streamlined the production support process and mode of operation by closely working with AXIOM support team (on both application & infrastructure areas) which helped to bring back client confidence level and also helped to create more opportunities on the same business line at Infosys.
- Successful implementation of ACTIMIZE product rules customization on AML/KYC areas using Agile framework at Infosys
- Successfully transitioned a large Application Support programs end-to-end from vendor team and moved them back to managed service model at Infosys
- Successfully delivered 24x7 IT services for both Application and Infrastructure Support areas with stringent service level clause at Infosys
- Successfully delivered Application Development & Maintenance as per the contractual clause at Wipro
- Successfully transitioned a IT infrastructure support services from client team to Onsite-Offshore delivery model by working at Onsite
- Successful implementation of Project C at IBM GBS.
- Achieved in Onsite Consultant role by working with Client's team on various projects and locations to provide IT services on Application Development, Maintenance and Production Support
Skills
Development Tools
Others
Positions
Portfolio Projects
Company
Senior Project Manager - BFSI
Role
Project Manager (Team Lead)
Description
With Infosys technologies as a Senior Project Manager, have managed project delivery across technologies in BFSI domain areas & performed various roles & responsibilities (Program/Portfolio Manager, Delivery/Account Lead &Transition Manager, Practice Operation Manager, Axiom Application & Infrastructure Support) based on project & organization requirement
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Project ManagementTools
Microsoft Office.Company
Senior Project Manager - Manufacture & Telecom
Role
Project Manager (Team Lead)
Description
As a Senior Project Manager, had managed project delivery & transition across technologies and performed Transition/Program Manager &Senior Project Manager role on Manufacturing and Telecom domain projects,
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Project ManagementTools
Microsoft Office.Company
Project Manager - IBM
Role
Project Manager (Team Lead)
Description
Our main Responsibility is Application support and also includes to Track & Monitor all Sales & Marketing (Tower-F) application requests, resource planning, Servers (Hardware/Software) upgrades and also responsible for some of the SDLC project in Data Services & Data warehouse application.
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Project ManagementTools
Microsoft Office.Company
Senior Software Specialist - Patni
Description
Our main responsibility is Application Maintenance Support & Implementing new business requirements to the existing system on GE application (Private label Credit Card processing)
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Microsoft Office.