About Me

• Accomplished Senior IT Professional with over 15+ years of demonstrated career excellence in Project & Program Management and Service Delivery Management
• Managed and delivered IT services for large projects to global clients
...ry Management
• Managed and delivered IT services for large projects to global clients
• Extensively worked on projects in Banking & Financial Services, Energy & Utilities domains with hands-on experience in Application Development & Maintenance, Production support, IT Infrastructure Support & Domain Consulting areas (Regulatory and Compliance)
• A keen planner, strategist and implementer with demonstrated success in end-to-end program management and ensuring effective management of various resources to meet project specifications. Rich experience in managing & leading cross-functional teams that collaborate as a focused cohesive unit to achieve business goals.
• Strong problem solving & technical skills coupled with confident decision-making for enabling effective solutions leading to high customer satisfaction and low operational costs.
• Proven experience in defining and implementing Agile, ITIL, SEI CMMI L5 & ISO pro processes to deliver business services in most effective manner, as recognized against industry standard practice.

Achievements

• Lead and delivered IT services for large scale programs/projects of varying complexity for global clients (in BFSI,

Energy and Utilities, Manufacturing, Travel domains) within Scope, budget and schedule

• Lead large transition program right from the Pre-Discovery phase all the way through various transition phases (Discovery, Transition planning, Knowledge transfer, Secondary, Primary support & Post transition phases)

• Achieved in increasing the team's productivity by closely working with them & provide guidance and support to met project goals and objectives

• Achieved in implementing quality standards/Frameworks (like Agile Methodology, ITIL, SEI CMMI L5 & ISO process) and continuous improvement initiatives (on customer concerns) for the managed projects which helped to improve customer satisfaction level

• Achieved in improving project service levels and unit level operation efficiency parameters for the profit of organization

• Established good working relationship with customers, project team's & internal stakeholders by providing timely updates/accepted feedbacks and improved upon.

• Ability to cross skill across technologies, domain's, standards as per the needs by utilizing modern teaching methods (such as e-learning and team learning) & on-job self learning’s and trainings

• Successfully streamlined the production support process and mode of operation by closely working with AXIOM support team (on both application & infrastructure areas) which helped to bring back client confidence level and also helped to create more opportunities on the same business line at Infosys.
• Successful implementation of ACTIMIZE product rules customization on AML/KYC areas using Agile framework at Infosys

• Successfully transitioned a large Application Support programs end-to-end from vendor team and moved them back to managed service model at Infosys

• Successfully delivered 24x7 IT services for both Application and Infrastructure Support areas with stringent service level clause at Infosys

• Successfully delivered Application Development & Maintenance as per the contractual clause at Wipro

• Successfully transitioned a IT infrastructure support services from client team to Onsite-Offshore delivery model by working at Onsite

• Successful implementation of Project C at IBM GBS.

• Achieved in Onsite Consultant role by working with Client's team on various projects and locations to provide IT services on Application Development, Maintenance and Production Support