My Role

: As a Data Scientist, currently focusing on the following areas-

• Understand business requirements to formulate problems and come up with customized and white box solutions.
• Analyze data from multiple sources using various analytical tools/techniques/Statistical models to come up with an effective and feasible solution to the business problem.
• Predict the Customer sentiment analysis to service or product.
• understand the customer’s reaction based on feedback from internal and other social media data set.
• Recommend product/services for new customers based on analysis.
• Proficient in client interaction. Having excellent negotiation and communication skills.

Technologies

: Python and its ML libraries.

Feature:

: The telecommunication sphere is under constant change due to the increasing role of the Internet services.

Customer sentiment analysis is a set of methods applied for information processing. This analysis allows assessment of the customer positive or negative reaction to the service or product. Analysis of the aggregated data also allows revealing recent trends and reacting to the customers’ problematic issues in real-time. Customer sentiments analysis largely relies on text analysis techniques. Modern tools collect feedback from various social media sources conduct analysis and provide an opportunity of utilizing mechanisms for direct responding.

My Role

: As a Data Scientist, currently focusing on the following areas-

• Understand business requirements to formulate problems and come up with customized and white box solutions.
• Analyze data from multiple sources using various analytical tools/techniques/Statistical models to come up with an effective and feasible solution to the business problem.
• Predict Customer Lifetime Value to determine how much a customer is valued for Dtac.
• Recommend product-sets for prospecting new customers based on Dtac and FB data.

Technologies

: Python and its ML libraries.

Feature:

: Customers tend to search for better and cheaper services, therefore, it is important for the telecommunication companies to measure, manage and predict the customer lifetime value (CLV). Failing to predict this value may result in profit loss. Customer lifetime value is a discounted value of all the future profits and revenues generated by the customer.

The CLV model is concentrated on customer purchasing behavior, activity, services utilized, and average customer value. Smart solutions process real-time insights distinguishing between profitable, nearly profitable, and unprofitable segments of customers predicting future cash flows.

My Role

: As a Senior software engineer, I am responsible for the following-

• Enhancing the application as per multiple change requests.
• Designing application as per requirement.
• Proficient in client interaction. Having excellent negotiation and communication skills.
• Development and debugging of code at front end
• Able to write pl/sql script, stored procedure and views.
• Expertise in Quality Planning, Quality assurance and Quality Control.
• Having excellent business/ functional/ project management and problem-solving skills.
• Solving tech support issues

Technologies

: ColdFusion MX 10, Oracle 11, JavaScript, JQuery and Bootstrap.

Feature:

: DHL eCommerce Provides Business Customers solutions for their Domestic, International parcel pick-up, delivery, return solutions and logistics and facilitation services. DHL eCommerce is part of the Post - eCommerce - Parcel (PeP) division of Deutsche Post DHL Group—the largest global logistics company.

This tool that is used for customers to monitor shipments, download invoices and generate labels, custom reports. Advanced Mail Processing/Electronic Summary Manifest files are received in Web Portal. Web Portal provides track events to customers as mail pieces move through different delivery network.

My Role

: As a Senior software engineer, I am responsible for the following-

• Enhancing the application as per multiple change requests.
• Designing application as per requirement.
• Proficient in client interaction. Having excellent negotiation and communication skills.
• Development and debugging of code at front end
• Able to write pl/sql script, stored procedure and views.
• Expertise in Quality Planning, Quality assurance and Quality Control.
• Having excellent business/ functional/ project management and problem-solving skills.
• Solving tech support issues

Technologies

: ColdFusion MX 10, SQL Server 2008, JavaScript and Python. Package.

Feature:

: This portal enables you to order standard and non-standard computers. It helps for the new hire as well as for old employee. Admin/ hiring manager submit the request for new hires. Once the order is created in case of standard and non-standard items it is in queue for the IT and admin approval. In the case of new hire it is directly sent to vendor to fulfill the order. Once it is delivered it is received HOP admin and it automatically creates the Remedy ticket and Service desk just configure the item. And finally deliver the item to new hire. Same way we can replace the item for the existing employee if the item is expired.

Furthermore, there are report sections and admin section. We can update our product detail, Cost center, CC Manager name if it is necessary.