Project:                         Information Filtering System

Period:                          Since Sep'18

Description:                   Currently working on the IFS for CISCO. The IFS recommends a list of documents to the agents who are resoling customer tickets. The documents are retrieved on the basis of the customer problem description.

Technology Used:          Solr, NLP, Random Forest

Project:                         Chat-Bot

Period:                          Mar'18 - Sep'18

Description:                   The Chat-bot helped user to view the reports of the organization. It is an analytics chat bot.

Technology Used:          Solr, NLP

Roles:

• Developed the Chat Bot
• Enhanced the functioning of the bot
• Represented the same to the perspective clients

Project:                         Chat Bot

Period:                          Sep'17 - Mar'18

Description:

Developed Chat Bot for US telecom Sprint leveraging IBM Watson conversation service and Java.

Retrieved the list of Frequently Asked Questions from the audit table using NLP.

The tool was deployed on bluemix, used by other projects.

• The tool suggested a customer choosing a credit card according to the demographics and the reviews of the customer on different websites.
• It used the classification algorithm KNN. The application was packaged using Flask and IBM Watson’s NLU service.

• The tool helped to analyze the customer’s reviews comments.
• It utilized IBM Watson’s NLU and Tone analyzer to get the mood of the customer

• Led a team of 5 developers
• Coordinated with the onsite team
• Participated in Iteration Planning and Capacity Planning
• Addressed and answered SCRUM calls

• Developed scheduler which ran at every EOD for status change and sent emails to the customer
• Drafted PMD report which generated the number of coding errors in the project
• Reviewed code through the PMD tool

• Acted as Core Team member of the product since inception for development & product evolution
• Developed core functionalities and added value to product
• Analyzed, designed and developed the modules using Java, J2EE and Spring
• Environment Management: Deployed application on various Servers includes Apache Tomcat Server Examined, estimated efforts, designed and developed the modules
• Mapped functional requirement and developed the same Customized and development for the client requirement
• Escalated issues and took initiative for betterment of the product
• Prepared unit tests for individual code units and application and resolved defects of the application