Sachin K.

Sachin K.

Program Manager, Service Delivery Manager, People Manager

Mumbai , India

Experience: 16 Years

Sachin

Mumbai , India

Program Manager, Service Delivery Manager, People Manager

96000 USD / Year

  • Immediate: Available

16 Years

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About Me

Senior Program Manager in IT with rich experience of 16 years. Experienced into Program Management, Service Delivery, Account Management and People Management.

Functions worked upon include Client Management, Budgeting, P&L and Presales. P...

Functions worked upon include Client Management, Budgeting, P&L and Presales. PRINCE2 and ITIL Certified and PMP Trained. Have worked on various domains like BFSI, E-Commerce, Pharma, Media, Telecom and so on. Have handled large accounts spread across North America, Europe and APAC.

Strong understanding of emerging IT Technologies including SAP/CRM, DevOps, SOA, Service Integration, Big Data and Cloud Computing. Good ability to contextualize the Infrastructure with Software Systems.

Experienced majorly into IMS and Managed Services including Operations - BAU (Business As Usual). Projects worked upon include Application Migration, Application Production Support, Application Development, Data Center Operations, Storage/Server Management and Cloud Computing.

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Portfolio Projects

SaaS - Application Delivery, 24*7 Production Support & Cloud Consulting

Company

SaaS - Application Delivery, 24*7 Production Support & Cloud Consulting

Role

Project Manager (Team Lead)

Description

Development and Maintenance of the Digital Payment App PayPal (Infrastructure and Application Support). Responsible for the Web and Mobile integration of the App.

Responsible for The L1/L2/L3 Application Support. Maintaining the SLAs and high uptime of the Applications. Responsible for Incident/Problem/Change Management on the Production Environment

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Tools

JIRA

Cloud Migration, Cloud Operations and Cloud Management (AWS)

Company

Cloud Migration, Cloud Operations and Cloud Management (AWS)

Role

Project Manager (Team Lead)

Description

Migrated the on premises Data Center to AWS Cloud. Responsible for Cloud Migration and Cloud Operations

 

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Skills

AWS Cloud

Tools

ITSM

DevOps Implementation and Management

Company

DevOps Implementation and Management

Description

Implemented the DevOps tools (Puppet and Chef) across the organization for CI/CD.

Responsible for the overall management of the DevOps function.

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Skills

DeOS

Tools

puppet Chef

Development and Implementation of AI Based Solutions

Company

Development and Implementation of AI Based Solutions

Description

Developed and Implemented AI based solutions for chatbots based on IBM Watson Platform.

The chatbots were used for human free and enhanced customer support. Implemented the Deep Learning algorithms, Machine Learning and NLP.

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Tools

IBM Watson
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