About Me
Senior Program Manager in IT with rich experience of 16 years. Experienced into Program Management, Service Delivery, Account Management and People Management.
Functions worked upon include Client Management, Budgeting, P&L and Presales. P...
Functions worked upon include Client Management, Budgeting, P&L and Presales. PRINCE2 and ITIL Certified and PMP Trained. Have worked on various domains like BFSI, E-Commerce, Pharma, Media, Telecom and so on. Have handled large accounts spread across North America, Europe and APAC.
Strong understanding of emerging IT Technologies including SAP/CRM, DevOps, SOA, Service Integration, Big Data and Cloud Computing. Good ability to contextualize the Infrastructure with Software Systems.
Experienced majorly into IMS and Managed Services including Operations - BAU (Business As Usual). Projects worked upon include Application Migration, Application Production Support, Application Development, Data Center Operations, Storage/Server Management and Cloud Computing.
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Data & Analytics
Web Development
Others
Database
Positions
Portfolio Projects
Company
SaaS - Application Delivery, 24*7 Production Support & Cloud Consulting
Role
Project Manager (Team Lead)
Description
Development and Maintenance of the Digital Payment App PayPal (Infrastructure and Application Support). Responsible for the Web and Mobile integration of the App.
Responsible for The L1/L2/L3 Application Support. Maintaining the SLAs and high uptime of the Applications. Responsible for Incident/Problem/Change Management on the Production Environment
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Cloud ComputingTools
JIRACompany
Development and Implementation of AI Based Solutions
Description
Developed and Implemented AI based solutions for chatbots based on IBM Watson Platform.
The chatbots were used for human free and enhanced customer support. Implemented the Deep Learning algorithms, Machine Learning and NLP.
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Artificial IntelligenceTools
IBM Watson