About Me

Have over 20 years of extensive experience in the IT and ITES industry, which spans across the area of program management, operations management, system analysis and design, business development, testing, quality control, documentation, training and ...em analysis and design, business development, testing, quality control, documentation, training and client management. Have experience in handling projects from telecommunication, health, FMCG, finance and logistics domain. Have over 12 years of program and delivery management experience. Have managed projects worth up to USD 3 million and comprising up to 100+ members. Have over 8 years of exposure in pre-sales and business development. Have over 5 years of experience in managing a non-voice BPO process in the capacity of operations manager. Have experience in setting and heading helpdesk team for over 2 years. Have experience in managing the testing and the configuration management team over 3 years. Have extensive exposure in recruitment and team building.