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I am a seasoned senior manager and program/project manager with over thirty years of experience. I hold PMI’s Project Management Professional (PMP) Certification, AXELOS ITIL®v3 Foundation Certification, SCRUM Alliance Certified SCRUM Master Ce...
I have a proven track record in developing and implementing IT infrastructure and software solutions for business improvement. I have very strong negotiation skills and have been selected to take ownership of failing high visibility/high value projects and bringing them to successful completion. I leverage my proven and valuable experience to bring value and confidence to every initiative.
I have persuasive and articulate communication skills (both oral and written), which have culminated in briefings, presentations, mentoring and training for small, medium, and large groups, as well as one-on-one. My interpersonal and management skills were developed during a very successful career in the United States Air Force (retired).
Thank you for your time and consideration of my background, vast experience, and skills.Show More
Differentiated Experience Capabilities
Optimum and Real Time Resource Management
Program Manager for Implementation of precise tools to quickly identify trends and issues to allow for reallocation of resources as needed; Seamlessly move staff resources between workloads to match seasonal fluctuations in demand and increase resource occupancy; Enable data-informed performance management of staff resourcesShow More Show Less
Customer Connect Enhancements
Program Manager for Customer Connect tool for advocates (designed by advocates) to enhance Customer Connect with capabilities allowing advocates to focus on providing the best customer experience possible.Show More Show Less
Program Manager for Building and implementing a platform designed for any business area to enable stronger employee engagement by providing incentive opportunities aligned with the employee’s line-of-sight.Show More Show Less